Casie Rutledge

• Led daily operations to ensure efficient workflow and optimal inventory management.
• Trained and mentored staff on best practices in customer service and product knowledge.
• Implemented process improvements that enhanced operational efficiency and reduced waste.

Oversaw scheduling and staffing to meet departmental needs while optimizing labor costs. Delivered daily deposits to bank along with all corporate paperwork, maintains safe and other administrative duties.

• Managed front desk operations, greeting clients and directing inquiries effectively.
• Scheduled appointments using office management software to optimize team efficiency.
• Maintained accurate records of client interactions and transactions for reporting purposes.
• Assisted in processing insurance claims, ensuring documentation met compliance requirements.

• Developed and implemented training programs for new employees, enhancing onboarding experience.
• Coordinated scheduling and logistics for training sessions, ensuring efficient use of resources.
• Assessed employee training needs through surveys and performance reviews, tailoring programs accordingly.
• Mentored junior trainers in best practices for delivering engaging training content effectively.
• Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.