Casie Vitale

I do all of the administrative work for a local midwife! I assist in creating her daily schedule, scheduling clients, entering labs and ultrasound results. I also maintain office work such as freshing up linens, flipping birth boxes, creating herbs mixes, and supply ordering. I also take call and triage client calls during the week.

I ensured our representatives were saying accurate information for members on the phone. I reviewed calls and emails. I also use various software's for AI and data findings to help make our phone calls with members better.

• Facilitated communication between patients and healthcare providers to ensure comprehensive understanding of treatment options.
• Guided patients through complex healthcare processes, enhancing their experience and satisfaction.
• Educated patients on insurance benefits and coverage, improving access to necessary services.
• Collaborated with interdisciplinary teams to develop tailored care plans addressing individual patient needs.

I worked in providing costs for infertility services at a reproductive clinic.