Casie Watson
Saint Clair Shores,MI
Summary
Resourceful Customer Service Associate Team Leader achieved high productivity and efficient task completion through effective conflict resolution and customer relationship management. Excelled in communication, problem-solving, and empathy, fostering exceptional service delivery and team cohesion. Contributed to team success by prioritizing and multi-tasking in fast-paced environments and handling escalated customer support issues.
Overview
24
24
years of professional experience
Work History
Customer Service Associate Team Leader
Fraternal Order of Eagles #1269
Mount Clemens, Michigan
09.2008 - Current
- Led customer service team to resolve member inquiries, improving response times and satisfaction.
- Developed training materials to streamline onboarding process for new service representatives.
- Coordinated cross-departmental communication to improve clarity and consistency in member experience.
- Trained new associates on policies, procedures, and customer interaction techniques.
- Resolved escalated customer issues through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints or answered customers' questions.
Business Consultant
SUBWAY® Development of Eastern Michgan
Detroit, Michigan
05.2002 - 11.2018
- Developed strategic plans to enhance operational efficiency across multiple stores.
- Collaborated with franchisees to implement best practices and improve service quality.
- Analyzed market trends to identify growth opportunities for franchise locations.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
Education
L’Anse Creuse Central
Harrison Twp., MISome College (No Degree) - Nursing
Macomb Community College
Warren, MISkills
- Customer service
- Relationship management
- Operational efficiency
- Effective communication
- Problem solving
- Attention to detail
Timeline
Customer Service Associate Team Leader
Fraternal Order of Eagles #1269
09.2008 - Current
Business Consultant
SUBWAY® Development of Eastern Michgan
05.2002 - 11.2018
L’Anse Creuse Central
Some College (No Degree) - Nursing
Macomb Community College