Experienced in customer relations, sales, and account management, I have developed a talent for building relationships and resolving conflicts. I am aiming to transfer these skills into a human resources position.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Agent
Brett Veasey State Farm
Marietta, GA
06.2023 - Current
Generated new business and maintained successful relationships with existing clients
Educated customers on the purpose and necessity of various insurance products
Communicated with claims and billing departments to troubleshoot account issues
Resolved conflicts with tensioned customers, generating solutions to retain and upsell business
General Merchandise Expert
Target
Marietta, GA
09.2021 - 06.2023
Successfully turned around three problem departments, increasing organization on sales floor and back stock room, correcting inaccurate inventory audits, and decreasing INFs
Properly advertised deals and sales, utilizing appropriate signage and evaluating the most effective placements for specially advertised products
Ensured products are stocked and properly zoned across ten departments
Assisted guests with finding desired items, including "saving the sale" by placing online orders for items not available in-house
Shopper
Instacart
, GA
04.2021 - 09.2021
Shopped for and delivered groceries to customers in a timely manner, guaranteeing delivery by the estimated delivery time
Provided accurate service, ensuring that the products purchased match the products on the customers’ shopping lists
Maintained effective line of communication with customers to get approval for product substitutions if desired product is out of stock
Sales Associate
Walmart
Acworth, GA
11.2019 - 04.2021
Stocked and organized product across five departments
Assisted customers in finding desired products and answering questions about item availability and pricing
Received Safety Associate of the Month award for excellent adherence to proper guidelines and procedures
Volunteer
WellStar Kennestone Hospital
Marietta, GA
03.2017 - 08.2017
Assisted in patient service, transport, and discharge, ensuring that patients felt comfortable as they were being taken to different areas of the hospital and helping visitors locate their loved ones
Made sure patients and their caregivers had all of the necessary documents provided by the nurses and doctors before leaving the hospital
Maintained patient confidentiality by adhering to HIPAA privacy and security rules
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA
05.2020
Skills
Microsoft Office
Salesforce
Windows
MacOS
IBM SPSS
Licenses
Georgia Licensed Insurance Agent - Life, Accident and Sickness, Property and Casualty