Casper Amaral
Tucson,AZ
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
Work History
Spark Delivery and Lyft Driver
Lyft And Uber
03.2023 - Current
- Deliver items for Spark, and deliver people with Lyft.
- We have utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed on-time deliveries by choosing the best and most efficient routes.
Leasing Consultant
Dorado Personnel
12.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Customer Service Representative
Alorica
05.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
Customer Service/ Business Development
Chapman Automotive
08.2019 - 04.2020
- Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
- Implemented CRM systems to improve data management capabilities and enhance client engagement efforts.
- Tracked marketing performance metrics, optimizing campaigns for maximum impact and ROI.
Customer Service
Alorica
10.2018 - 04.2019
- Handled customer service inquiries in person, via telephone, and through email.
- Provided excellent customer service through communication and interpersonal skills.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Displayed a positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings by 10%.
Customer Service
Afni
12.2017 - 05.2018
- Handled customer service inquiries via telephone and through email.
- Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores by 15%.
Hospital Liaison
La frontera
03.2016 - 12.2016
- Improved patient satisfaction by streamlining communication between hospital departments and external healthcare providers.
- Enhanced patient care coordination by collaborating with interdisciplinary teams to develop and implement individualized care plans.
- Reduced readmission rates by monitoring patients'' progress and providing timely follow-up support after discharge.
Behavioral Health Tech
Crisis Response Center - Connections AZ
09.2014 - 02.2016
- Assess clients, watch clients while under observation, de-escalate situations that arise, observe clients, and take vitals
- Observe patients while under 24-hour observation hold in a twenty-four-hour emergency facility
- Data-Entry write detailed notes on every patient daily.
Education
Bachelor of Arts - Psychology
U of A Global
Tucson, AZ06.2015
Skills
- Complaint resolution
- Report Generation
- Information Security
- CRM system proficiency
- Suicide Prevention
- Behavioral assessment
- Active Listening
- Critical Thinking
- Coordinating Care
- Crisis Management
- Time Management
- Crisis Intervention
Timeline
Leasing Consultant
Dorado Personnel
12.2023 - Current
Spark Delivery and Lyft Driver
Lyft And Uber
03.2023 - Current
Customer Service Representative
Alorica
05.2020 - 03.2023
Customer Service/ Business Development
Chapman Automotive
08.2019 - 04.2020
Customer Service
Alorica
10.2018 - 04.2019
Customer Service
Afni
12.2017 - 05.2018
Hospital Liaison
La frontera
03.2016 - 12.2016
Behavioral Health Tech
Crisis Response Center - Connections AZ
09.2014 - 02.2016
Bachelor of Arts - Psychology
U of A Global
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