James Griggs
Customer Service
Los Angeles,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Lyft Driver
Lyft
Los Angeles, CA
03.2017 - 03.2022
- Consistently rated five stars for customer satisfaction.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Writer/Researcher
AFI - American Film Institute
Los Angeles, CA
01.2013 - 07.2016
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Gathered and organized information for research purposes.
- Wrote research papers, reports, reviews, and summaries regarding American films made from 1975 - 1989.
Telephone Representative
ING Bank
Los Angeles, CA
06.2012 - 10.2013
- Explained technical concepts to diverse product users while maintaining pleasant disposition.
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Rank in top 10 percent in nation for increasing customer accounts.
- Troubleshot banking problems, applying advanced understanding of offerings.
Account Executive - Sales & Customer Service
AT&T Yellow Pages
Los Angeles, CA
08.2000 - 12.2011
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Attended networking events to build relationships and identify sales opportunities.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Trained clients on product features and updates to secure buy-in.
Education
BFA - Creative Writing
Roger Williams University
Bristol, RI 08.1979 - 05.1983
Skills
Complaint resolution
Sales expertise
Report preparation
Professional telephone demeanor
Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Lyft Driver
Lyft
03.2017 - 03.2022
Writer/Researcher
AFI - American Film Institute
01.2013 - 07.2016
Telephone Representative
ING Bank
06.2012 - 10.2013
Account Executive - Sales & Customer Service
AT&T Yellow Pages
08.2000 - 12.2011
BFA - Creative Writing
Roger Williams University
08.1979 - 05.1983