Cassandra Allard-Frick
Roanoke,VA
Summary
Proven leader and multitasker, excelled at First Watch by fostering team unity and enhancing customer satisfaction. Skilled in conflict management and significantly contributed to a positive work and dining experience, demonstrating attention to detail and a commitment to excellence in service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Server/Crew Trainer
First Watch Daytime Cafe
11.2019 - Current
- Promoted a positive workplace through teamwork and open communication.
- Mentored and trained over 20 new servers, hosts, and bussers.
- Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
- Developed strong rapport with regular customers, encouraging repeat business through connection-building efforts.
- Ensured compliance with food safety and ABC regulations
Deli/Cashier/Floater
Roanoke Co+Op
03.2020 - 09.2020
- Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.
- Reduced waste by monitoring product rotation, expiration dates, and proper disposal of unsellable items.
- Maintained accurate cash register transactions, minimizing discrepancies.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
Server
Vinny's Italian Grill And Pizzeria
11.2016 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area.
Ice Cream Maker
Ice Cream Cottage
03.2016 - 10.2016
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Demonstrated adaptability by quickly learning new machinery.
Education
High School Diploma -
Staunton River High School
Moneta, VA05.2017
Skills
- Problem-Solving
- Attention to Detail
- Positive and Friendly Attitude
- Sales Techniques
- Conflict Management
- Staff Training
- Customer Service
- ServSafe Certification
- Courteous Phone Demeanor
- ABC Manager
Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- Workplace Readiness Certification
- ABC Manager
Timeline
Deli/Cashier/Floater
Roanoke Co+Op
03.2020 - 09.2020
Lead Server/Crew Trainer
First Watch Daytime Cafe
11.2019 - Current
Server
Vinny's Italian Grill And Pizzeria
11.2016 - 11.2019
Ice Cream Maker
Ice Cream Cottage
03.2016 - 10.2016
High School Diploma -
Staunton River High School
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