Darshit Amin
Orange Park,FL
Summary
A seasoned leader in hospitality and retail management, I excel in staff management and customer service, significantly enhancing guest satisfaction and operational efficiency at Stars Rest Inn. My expertise in financial budgeting and problem-solving has driven profitability and team performance, showcasing my ability to exceed employer expectations with strategic decision-making and effective communication.
Overview
15
15
years of professional experience
Work History
Owner
Realities Sports Bar and Grill
04.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Owner-Hotel
Stars Rest Inn
Jacksonville, FL
09.2016 - Current
- Successfully managed property day to day operations to achieve optimum performance, profitability, and 100% guest satisfaction.
- Driving and tracking the Hotels Reservations up selling program.
- Responding quickly to any changing market conditions.
- Creating s positive working environment for hotel staff.
- Taking prompt, decisive and corrective action to rectify and hotel or staff short comings.
- Achieving guest satisfaction goals.
- Creating a cross-trained and motivated employee workforce capable of meeting the highest standards.
- Making sure all hotel fixtures and fitting are in a safe condition to be used.
- Maintained constant balance of property petty cash account.
- Developed and executed plan to achieve and maintain 75% or better rate of occupancy.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Suggested improvements to Inn soft software.
- Developed, reviewed and submitted property operating and capital budgets.
- Maximized rental income while minimizing expenses through effective planning and control.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Generated professional networks by engaging in professional, industry and government organizations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Communicated effectively with owners, residents and on-site associates.
- Maintained a sufficient Number of units so that they were market-ready at all times.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Handled disciplinary actions, performance appraisals and terminations.
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.
Store Manager
Gate Petroleum Company
Jacksonville, FL
02.2020 - 01.2025
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Scheduled employees within Company guidelines to maximize customer service and maintain store image.
- Hired and or termination of personnel
- Ordered stock and keeping inventory
- Responsible for daily and weekly sales balance sheets and for cash sales averaging $10000 per day.
- Pump care and replacement of hoses and nozzles.
Customer Service
Walmart
Hagerstown , MD
09.2014 - 09.2016
- Handled and processed cash and credit card transactions.
- Responded to inquiries pertaining to merchandise availability and pricing.
- Maintained a friendly and customer-focused shopping platform.
- Processed customer transactions, including returns.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided timely and effective replacement of damaged or missing products.
- Computed price of merchandise and maintained detailed product and sales records.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Asked open-ended questions to assess customer needs.
- Served as liaison for customers, management and sales team.
- Supported customers and fielded questions regarding merchandising and pricing.
Front Desk Executive
Clintonville Hotel
Clintonville, WI
01.2010 - 07.2014
- Welcomed guests upon entry to the hotel, assisted with check in and check out.
- Answered phones, booked reservations, respond to emails and electronic reservations.
- Kept records of occupied rooms and guests' accounts.
- Prepared check out receipts and collected payments from departing guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Provided services efficiently and with high level of accuracy.
- Resolved service-related problems in a timely manner.
- Increased customer service ratings through personable service.
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
- Greeted and welcomed all hotel guests with a smile.
- Reviewed account information and charges with guests during check-out.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
- Developed departmental objectives, work schedules, budgets and policies.
- Updated team members about changes in hotel products, services, pricing and policies.
- Verified that personal and payment information on guest accounts was accurate and complete.
Education
Certified Nursing - Nursing
Fox Valley Technical College
Appleton, WI01.2013
Skills
- Staff management
- Service orientated
- Leadership skills
- Problem solving
- Customer service-focused
- Financial budgeting and reporting
- Decision making
- Professional judgement
- Excellent communicator
Timeline
Store Manager
Gate Petroleum Company
02.2020 - 01.2025
Owner
Realities Sports Bar and Grill
04.2019 - Current
Owner-Hotel
Stars Rest Inn
09.2016 - Current
Customer Service
Walmart
09.2014 - 09.2016
Front Desk Executive
Clintonville Hotel
01.2010 - 07.2014
Certified Nursing - Nursing
Fox Valley Technical College