Cassandra Anderson
Albany,USA
Summary
Highly motivated, high-energy paraprofessional with success in attaining facility and agency goals and missions. Skilled at remaining calm under pressure and quickly and adeptly responding to all emergency situations. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential information.
Overview
8
8
years of professional experience
Work History
Regional Service Coordinator
Mountain Laurel Recovery Center
Westfield, PA
04.2024 - Current
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Managing and maintaining communications with referral sources.
- Assessing individuals appropriateness for facilities.
- Coordinating bed availability and transportation.
- Documenting through salesforce.
- Initiating authorizations with insurance companies.
- Maintaining communication with referral sources as well as building new business connecting with new potential partners
Clinical Liason
White Deer Run Drug & Alcohol Facility
Pennsylvania
01.2019 - 04.2024
- Managing and maintaining communications with referral sources.
- Assessing individuals appropriateness for facilities.
- Coordinating bed availability and transportation.
- Documenting through salesforce.
- Initiating authorizations with insurance companies.
- Maintaining communication with referral sources as well as building new business connecting with new potential partners
Peer Supervisor
New Choices
01.2018 - 01.2019
- Maintaining relationships and fostering trust with individuals in different stages of a recovery process.
- Developing recovery plans, coping methods and rehabilitation strategies with individuals.
- Assessing changes in mental and physical health.
- Facilitating groups.
- Providing guidance to coworkers who were also in a peer role.
Education
General Studies -
Maria College
Albany, NYSkills
- Individual-oriented care
- Trustworthy companion
- Companionship and emotional support
- Compassionate caregiver
- Committed team player
- Interacts easily with people of diverse backgrounds, cultures, and professions
- Flexible and Versatile
- Thrive on challenging tasks in any environment
- Highly organized
- Dedicated with positive attitude
- Excellent written and oral interpersonal communication skills
- Performs multiple assignments under pressure
- Consistently meets deadlines
- Ability to create and maintain new business contacts
- Offering guidance to families and individuals during the recovery process
- Identify new resources and maintain contact with service providers
- Provide families with addiction education and resources
- Provide resources for follow-up care post discharge from treatment
Leadership Experience
- Prepared and presented successful marketing plans and reports.
- Schedule appointments, made follow-up calls, and processed sales.
- Maintained equipment following protocols and procedures.
- Utilized a variety of computer software in all aspects of business.
- Attended vendor fairs in order to introduce new products.
- Proficient in all aspects of Microsoft Suite utilize Salesforce as a CRM to maintain accounts.
Timeline
Regional Service Coordinator
Mountain Laurel Recovery Center
04.2024 - Current
Clinical Liason
White Deer Run Drug & Alcohol Facility
01.2019 - 04.2024
Peer Supervisor
New Choices
01.2018 - 01.2019
General Studies -
Maria College