CASSANDRA ARREGUIN
Riverside,CA
Summary
Experienced in managing high-volume call systems and enhancing customer interactions through attentive listening and effective problem-solving. Demonstrates strong operational acumen in merchandise flow, ensuring quality control and accessibility. Committed to teamwork and maintaining organized environments to promote productivity and service excellence.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Cashier
Jack in the Box
Riverside, California
05.2026 - Current
- Processed customer transactions efficiently at fast-paced food service establishment.
- Collaborated with team members to ensure smooth shift operations and customer satisfaction.
- Prepared food orders accurately and swiftly according to company standards.
- Maintained work area and kept cash drawer organized.
PBX Telephone Operator
Mission Inn Hotel and Spa
Riverside, CA
11.2023 - 05.2026
- Answered and directed incoming calls on a PBX telephone system, providing courteous customer service.
- Directed phone calls to the right departments efficiently.
- Listened to customer requests, referring to directories to answer questions and provide telephone information.
- Handled escalated customer inquiries in a professional manner while remaining calm under pressure.
- Responded promptly to customer complaints in an effort to build trust and loyalty.
- Resolved customer complaints and escalated complex issues to supervisor for timely resolution.
- Identified and recommended improvements to existing procedures, enhancing overall service quality.
- Communicated customer needs to appropriate departments, facilitating better service delivery.
Merchandise Flow Team Member
Burlington
Riverside, CA
10.2022 - 11.2023
- Streamlined flow of merchandise from receiving dock to sales floor, enhancing accessibility for customers.
- Ensured all products are properly labeled and stored in designated areas.
- Inspected incoming goods for quality assurance before stocking shelves or racks.
- Ensured shelves were stocked to provide customers with a wide selection of items, racks and bins with new or transferred merchandise.
- Supported merchandising activities by stocking shelves and setting up displays, maximizing product visibility and customer engagement.
- Assisted customers with locating items on the sales floor.
- Developed strong customer service skills through interactions with customers while on the sales floor.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained tidy work areas to promote safe operations and enhance productivity.
- Conducted cycle counts during special projects.
- Preserved telephone roster of extensions for staff and departments to transfer callers to appropriate extensions.
Education
Certification - Pharmacy Technician
Stepful/National HealthCareer Association
Detroit, MI07-2026
High School Diploma -
Ramona High School
Riverside, CA05-2020
Skills
- Call management
- Telecommunication systems
- Customer service and support
- Call handling
- Active listening
- Clear communication
- Phone etiquette
- Empathy and patience
- Time management
- Task prioritization
- Adaptability
- Pharmacy Knowledge
Languages
- Spanish
- English
Languages
English
Professional
Spanish
Professional
Certification
- Pharmacy Technician Certification
Timeline
Cashier
Jack in the Box
05.2026 - Current
PBX Telephone Operator
Mission Inn Hotel and Spa
11.2023 - 05.2026
Merchandise Flow Team Member
Burlington
10.2022 - 11.2023
Certification - Pharmacy Technician
Stepful/National HealthCareer Association
High School Diploma -
Ramona High School