Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Cassandra Avila

Reno,NV

Summary

Dynamic professional with a proven track record as an Independent Business Owner, enhancing client satisfaction through personalized solutions and exceptional service. Skilled in budget control and employee training, I fostered team development at Sams Club Distribution, streamlining processes and improving productivity, ensuring operational excellence and a positive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer

Grand Sierra Resort and Casino
Reno, NV
09.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Performed regular monitoring of site areas through foot patrol.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Fulfillment Lead

Sams Club Distribution
Reno, NV
08.2021 - 05.2024
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Monitored employee work hours and managed schedules to maintain adequate staffing levels while controlling overtime costs.
  • Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.

Independent Business Owner

Self-employeed
Reno, NV
05.2019 - 08.2022
  • Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
  • Increased client satisfaction by providing personalized business solutions and exceptional customer service.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
  • Created and balanced budgets, established a billing strategy, and implemented an accounting system increasing efficiency

Education

Bachelor Of Business Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
09.2024

Skills

  • Employee Training
  • Performance Management
  • Budget Control
  • Schedule Preparation & Management
  • Expense Tracking
  • Team development
  • New Business Expansion
  • Conflict Resolution

Certification

  • Nevada Gaming License
  • Alcohol Awareness Card
  • Food Safety Manger Certificate
  • Forklift Operator License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Security Officer

Grand Sierra Resort and Casino
09.2023 - Current

Fulfillment Lead

Sams Club Distribution
08.2021 - 05.2024

Independent Business Owner

Self-employeed
05.2019 - 08.2022

Bachelor Of Business Science - Business Administration And Management

Southern New Hampshire University
Cassandra Avila