Cassandra Baca
Pinz Entertainment
Portsmouth,NH
4
years of professional experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Server
3 Years 9 Months- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Membership Specialist
1 Year 8 Months- Serviced existing accounts on regular basis to maximize revenue.
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Maintained membership database, ensuring that all information was current and accurate.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Server
8 Months- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma
No Degree - Cosmetology
Skills
Check Payment Processing
Condiment Refilling
Ability to Lift 30 Pounds
Workflow Coordination
Age Verification
Suggestive Selling
Waiting Tables
Menu Item Recommendation
Cash Handling
Stocking and Replenishing
Service Prioritization
Guest Satisfaction
Timeline
Server
Pinz Entertainment
02.2023 - CurrentRead More
Membership Specialist
Elements Massage
06.2021 - 02.2023Read More
Server
Blue Sushi Sake Grill
07.2019 - 03.2020Read More
Portsmouth High School
High School Diploma
Read More
Empire Beauty School
No Degree from Cosmetology
Read More