Cassandra Baker
Benton,AR
Summary
Healthcare professional with solid foundation in surgery scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills.
Overview
9
9
years of professional experience
Work History
Surgery Scheduler
Saline Health System
08.2023 - Current
- Accurately assigned diagnostic and procedural codes to patient records using ICD-10-CM, CPT, and HCPCS coding systems
- Reviewed medical documentation to ensure compliance with coding guidelines and documentation requirements
- Performed thorough audits of coded data to identify any discrepancies or errors, making necessary corrections
- Collaborated with healthcare providers to clarify diagnoses or procedures when necessary for accurate coding
- Ensured timely submission of coded claims to insurance companies for reimbursement purposes
- Utilized electronic health record (EHR) systems proficiently for efficient retrieval of patient information during the coding process
- Provided feedback and recommendations to physicians regarding documentation improvement opportunities
- Closely monitored changes in healthcare regulations impacting medical coding practices; implemented necessary updates accordingly
- Managed and coordinated all aspects of the referral process for a busy medical practice
- Reviewed patient records to determine appropriate referrals based on medical necessity and insurance requirements
- Communicated with patients, healthcare providers, and insurance companies to obtain necessary information for referrals
- Followed up on pending referrals to ensure completion within designated timeframes
- Provided education and support to patients regarding their referral appointments, including scheduling, transportation arrangements, and pre-visit instructions
- Assisted in obtaining prior authorizations from insurance companies for specialty procedures or treatments
- Ensured compliance with HIPAA regulations when handling sensitive patient information during the referral process
- Assisted in training new staff members on the referral coordination processes and systems used by the medical practice
- Collaborated with billing department to ensure accurate coding and billing for services related to referrals
- Greeted and checked in patients, ensuring a positive and welcoming experience upon arrival
- Scheduled appointments for patients, efficiently managing the appointment calendar to minimize wait times
- Verified patient insurance information and collected co-pays, streamlining the billing process
- Answered phone calls and addressed inquiries or directed them to the appropriate department or staff member
- Maintained patient records by accurately updating personal information, medical history, and treatment plans in electronic health record system
- Managed incoming and outgoing mail, distributing correspondence to the appropriate recipients
- Assisted with administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory
- Followed HIPAA guidelines when handling sensitive patient information to maintain confidentiality at all times
- Provided excellent customer service by addressing patient concerns or complaints promptly and professionally
- Coordinated referrals for specialist appointments or diagnostic tests as requested by healthcare providers
- Managed multiple phone lines simultaneously while maintaining a calm demeanor during busy periods
- Trained new receptionists on office procedures including appointment scheduling systems
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists
- Managed patient appointment reminders through phone calls, emails, or text messages
Foster Parent
Second Chance Youth Ranch
07.2018 - 08.2023
- Advocated for the best interests of children by attending court hearings and participating in meetings with child welfare agencies
- Provided nurturing and supportive environment for children in a residential setting
- Established and maintained positive relationships with children, acting as a mentor and role model
- Implemented behavior management strategies to promote discipline and responsibility among children
- Collaborated with other houseparents to create consistent routines and expectations for the children
- Assisted with daily living activities such as meal preparation, hygiene routines, and homework supervision
- Addressed conflicts or behavioral issues among children using effective communication techniques
- Maintained accurate records of daily activities, incidents, and progress of each child under care
- Participated in team meetings to discuss individual child's needs, progress, and goals
- Managed household chores including cleaning, laundry, shopping for groceries, and maintaining supplies inventory
- Collaborated with therapists or counselors to implement therapeutic interventions as needed
- Attended training sessions on child development, trauma-informed care practices, etc
- Facilitated family visits or reunification processes when applicable
- Demonstrated flexibility in working various shifts including evenings, weekends, holidays
- Mentored new houseparents by sharing knowledge about best practices in childcare
- Fostered a sense of community within the residence through group activities or celebrations
- Supported cultural diversity by respecting individual backgrounds of each child under care
- Coordinated with school staff to ensure academic support for the children's educational development
- Ensured safety of the children by implementing appropriate security measures within the residence
- Organized recreational activities and outings to promote socialization and physical fitness
- Maintained accurate and organized filing system for important documents, ensuring easy retrieval and efficient record-keeping
- Assisted in the preparation of reports, presentations, and correspondence by gathering data, conducting research, and proofreading for accuracy
- Managed incoming calls and emails professionally and promptly, directing inquiries to appropriate personnel or providing necessary information
- Assisted in the onboarding process of new employees by preparing orientation materials and facilitating introductions to key team members
- Assisted in the preparation of presentations using PowerPoint or other presentation software tools
- Assisted with event planning logistics including venue selection, catering arrangements, and guest registration processes
Switchboard Operator/Receptionist
Saline Health System
03.2017 - 07.2018
- Efficiently operated a multi-line switchboard, answering and directing incoming calls to the appropriate departments
- Greeted visitors and provided them with necessary information or directed them to the correct personnel
- Managed a high volume of incoming calls, ensuring prompt and professional customer service at all times
- Maintained accurate records of all incoming and outgoing calls, including call duration and purpose
- Screened and transferred calls to appropriate individuals or departments as per established protocols
- Maintained confidentiality when handling sensitive information during phone conversations or in-person interactions
- Demonstrated excellent communication skills by effectively relaying messages between callers and recipients
- Cultivated positive relationships with clients through friendly demeanor over the phone or in person interactions at the front desk area
- Served as a point of contact for external vendors, coordinating deliveries and managing inquiries
- Prioritized tasks efficiently based on urgency levels while maintaining professionalism under pressure
- Maintained knowledge of company policies, procedures, products/services to provide accurate information to callers
- Leveraged strong organizational skills to manage multiple tasks simultaneously without compromising quality of work
- Demonstrated proficiency in operating various office equipment such as photocopiers, scanners, printers etc
- Fostered a welcoming environment by greeting guests warmly and ensuring their needs were met
- Assisted with administrative tasks such as data entry, filing, and document preparation as needed
- Maintained a professional appearance and demeanor at all times while representing the company
- Developed strong knowledge of internal extensions and departments to efficiently direct calls without delay
- Demonstrated adaptability by quickly learning new phone systems or software used in the organization
- Took ownership of resolving technical issues related to phone system malfunctions by liaising with IT department effectively
- Demonstrated exceptional problem-solving skills when faced with challenging caller inquiries or complaints
- Mentored new switchboard operators/receptionists on best practices for efficient call handling and customer service excellence
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Remote09-2026
High School Diploma -
Fountain Lake High School
Hot Springs, AR05-2013
Skills
- HIPAA compliance
- Data entry proficiency
- EHR systems expertise
- Documentation and recordkeeping
Timeline
Surgery Scheduler
Saline Health System
08.2023 - Current
Foster Parent
Second Chance Youth Ranch
07.2018 - 08.2023
Switchboard Operator/Receptionist
Saline Health System
03.2017 - 07.2018
Bachelor of Science - Human Resource Management
Southern New Hampshire University
High School Diploma -
Fountain Lake High School