Cassandra Biro

• Guided customer inquiries and resolved issues efficiently at Detroit Wayne Music Studio.
• Reviewed and responded to incoming customer emails, ensuring timely and accurate assistance.
• Streamlined communication between departments to improve overall workflow efficiency.
• Managed scheduling for lessons and events, optimizing resource allocation.

Represented organization at off-site events alongside leadership, fostering community engagement and partnership.

• Prepared and served a variety of beverages to guests on the riverboat.
• Managed bar inventory and ordered supplies as needed for operations.
• Maintained cleanliness and organization of the bar area throughout shifts.
• Provided excellent customer service, engaging with guests and taking drink orders.
• Trained new bartenders on techniques, menu items, and customer service standards.
• Handled cash transactions accurately and processed payments efficiently.
• Ensured compliance with health and safety regulations during beverage preparation.
• Performed opening and closing duties including restocking supplies.
• Greeted customers and provided excellent customer service.
• Developed good working relationships with fellow employees through effective communication.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Processed payments accurately and efficiently with POS system.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Resolved customer complaints in a professional manner.
• Poured wine, beer, and cocktails for patrons.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Trained new bartenders on drink preparation and upselling techniques.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Checked identification cards for proof of age prior to serving alcoholic beverages.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Provided drink suggestions to customers based on their preferences.
• Assisted in setting up the bar for service shift.
• Stocked ice bins and coolers as needed throughout shift.
• Recommended food and drinks to patrons based on preference, pairings, and special promotions.
• Balanced daily registers and generated sales reports for management.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Collected and organized daily till totals and tips.
• Cleansed glasses with sanitizing solution after each use.
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
• Planned and coordinated special events to boost customer numbers and profits.
• Attended regular training sessions to stay updated on new products or trends.
• Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
• Effectively multitasked within fast-paced environment.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Managed accurate bar tabs and processed cash and credit card transactions.
• Arranged bottles and glasses behind bar to make attractive displays.
• Cleaned up spills and broken glassware and safely disposed of sharp pieces.
• Neatly sliced and pitted fruit for garnishing drinks.

• Managed reservation system to optimize seating arrangements.
• Greeted and seated guests promptly upon arrival.
• Provided menus and explained daily specials to patrons.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Served food and beverages to patrons and confirmed complete orders.
• Assisted servers with food and beverage delivery during peak hours.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Handled customer inquiries and resolved issues efficiently.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Maintained cleanliness of dining area and guest waiting sections.
• Trained new host staff on procedures and customer service standards.
• Trained new employees to perform duties.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Stocked service areas with supplies during slow periods.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Set up tables in between patrons to reduce wait times.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.