Cassandra Boyd
Rockville,MD
Summary
Self-motivated Leasing Agent bringing 4 years of experience in providing professional tours, exceeding all revenue goals and targets and conducting thorough background checks. Detail-oriented individual with excellent time management and communication skills.
Overview
17
17
years of professional experience
Work History
Patient Coordinator
Potomac Physicians Associates
Germantown, MD
06.2012 - 08.2022
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Contacted insurance company to verify patient coverage before visit.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Took copayments and compiled daily financial records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Leasing Associate
The Gables Apartments
Germantown, MD
02.2008 - 06.2012
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Dispatch Supervisor
Boland
Rockville, United States
04.2005 - 02.2008
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
Education
Bachelor of Arts For Teaching - Education
University of Maryland - University College
Hyattsville, MD01.2005
Skills
- Organization and Time Management
- Scheduling and Coordinating Showings
- Strong Organizational Skills
- Critical Thinking
- Articulate Communication
- Database Coordination
- Database Search and Data Entry Skills
- New Hire Training
- Appointment Scheduling
Timeline
Patient Coordinator
Potomac Physicians Associates
06.2012 - 08.2022
Leasing Associate
The Gables Apartments
02.2008 - 06.2012
Dispatch Supervisor
Boland
04.2005 - 02.2008
Bachelor of Arts For Teaching - Education
University of Maryland - University College
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