Girbaushia Brown
Duluth,GA
Summary
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
NoEnd Health Services
Duluth, GA
05.2023 - 04.2026
- Managed comprehensive patient scheduling, conducted insurance verifications, and processed prior authorizations to uphold data integrity in electronic health records.
- Assisted in obtaining pre-certifications, referrals, and authorizations from insurance providers
- Executed payment collection processes while ensuring patients were informed about copays and deductibles.
- Proactively manage cancellations, reschedules, and delays to minimize disruption in care
- Coordinated patient scheduling and managed appointment logistics to optimize clinic workflow.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Remote Customer and Member Services Representative
Kaiser Permanente
Duluth, GA
08.2019 - 05.2023
- Provided information on health plan benefits, services, provider availability, and clinic locations to ensure patients received accurate guidance
- Document all interactions in customer service databases following HIPAA and confidentiality standards
- Applied effective communication techniques to manage and resolve conflicts, fostering a positive environment.
- Facilitated patient inquiries and concerns via multi-line phone, ensuring timely assistance for over 70 individuals daily.
- Reviewed and confirmed insurance details and medical background information to support efficient patient intake processes.
- Utilizes computerized scheduling system and electronic order management functions and capabilities
Call Center Representative/Customer Service
Concentrix
Norcross, GA
09.2016 - 07.2019
- Responded to callers with efficiency and accuracy, clarifying solutions and reinforcing client support and value.
- Managed 75-100 inbound calls daily in a high call volume environment, ensuring timely assistance.
- Understanding and striving to meet or exceed call center requirements
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Review submitted information for completion, correctness and transferring data into system
- Updated and maintained internal system for electronic clinical records, enhancing data integrity and accessibility.
- Maintain confidentiality in all aspects in accordance to regulatory laws
Education
Associate’s degree -
Delta Community College
Monroe, LA05-2016
Skills
- Medical Scheduling, Insurance Verification, Medical Records, Medical Office Experience, Multi-tasking and organization, Problem-solving and organization, basic knowledge of medical terminology and medical insurance, Computer and office management, Analytical thinking
- Time management
- Organizational skills and attention to detail
- Prior authorization processing
- Able to demonstrate problem-solving skills
- Patient care coordination
- Patient intake procedures
Timeline
Patient Coordinator
NoEnd Health Services
05.2023 - 04.2026
Remote Customer and Member Services Representative
Kaiser Permanente
08.2019 - 05.2023
Call Center Representative/Customer Service
Concentrix
09.2016 - 07.2019
Associate’s degree -
Delta Community College