Cassandra Braithwaite
Feeding Hills,MA
Summary
Highly experience Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Bath Fitter
06.2018 - Current
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Built relationships with customers and community to promote long term business growth.
Customer Service Representative
Nescornow
08.2014 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Liberty Mutual
11.2013 - 08.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelors in Business - Business Administration And Management
SNHU
Hooksett, NH05.2025
High School Diploma -
West Springfield High School
West Springfield, MA06.2007
Skills
- Persuasive Negotiator
- Attention to Detail
- Sales and Marketing Initiatives
- Salesforce CRM
- Customer Service
- Cold Calling Expertise
- Warm Calling
- Customer Relationship Management
- Data Entry
- Analytical Thinking
- Driven
- Cheerful and Energetic
- Superior Organizational Skills
Timeline
Inside Sales Representative
Bath Fitter
06.2018 - Current
Customer Service Representative
Nescornow
08.2014 - 04.2018
Customer Service Representative
Liberty Mutual
11.2013 - 08.2014
Bachelors in Business - Business Administration And Management
SNHU
High School Diploma -
West Springfield High School
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