Cassandra Broom
Tyler,TX
Overview
11
11
years of professional experience
Work History
Assistant Manager
Subway
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
Sonic Drive Inn
05.2015 - 02.2018
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
CNA
Grace Living Centers
06.2014 - 09.2015
- Employed infection control protocols to maintain sterile environment.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Monitored vital signs and reported significant changes to nursing staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow05-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Conflict resolution
- Employee scheduling
- Operations management
- Employee performance evaluations
- Budgeting and finance
Timeline
Assistant Manager
Subway
09.2022 - Current
Assistant Manager
Sonic Drive Inn
05.2015 - 02.2018
CNA
Grace Living Centers
06.2014 - 09.2015
High School Diploma -
Broken Arrow High School