Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Broom

Tyler,TX

Overview

11
11
years of professional experience

Work History

Assistant Manager

Subway
09.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily operations to maintain store cleanliness and organization.

Assistant Manager

Sonic Drive Inn
05.2015 - 02.2018
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

CNA

Grace Living Centers
06.2014 - 09.2015
  • Employed infection control protocols to maintain sterile environment.
  • Communicated effectively with healthcare team to coordinate patient care plans.
  • Monitored vital signs and reported significant changes to nursing staff.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Education

High School Diploma -

Broken Arrow High School
Broken Arrow
05-2008

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Conflict resolution
  • Employee scheduling
  • Operations management
  • Employee performance evaluations
  • Budgeting and finance

Timeline

Assistant Manager

Subway
09.2022 - Current

Assistant Manager

Sonic Drive Inn
05.2015 - 02.2018

CNA

Grace Living Centers
06.2014 - 09.2015

High School Diploma -

Broken Arrow High School
Cassandra Broom