Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Butler

Rochester,MN

Summary

I am a ambitious individual with strong organizational and multitasking skills. I am ready to apply knowledge and skills to any challenge. I am also reliable with a good work ethic and ability to quickly adapt to new tasks and environments. I have excellent communication skills, computer skills, and time management. I am driven and detail-oriented, with a desire to problem solve and meet goals on time.

Overview

4
4
years of professional experience

Work History

Patient Ambassador

Morrison Healthcare
Rochester, Minnesota
03.2023 - 05.2024
  • Efficiently handle patient inquiries and complaints with professionalism, compassion, and understanding
  • Respond promptly to any urgent issues or concerns from patients, family members, or staff
  • Provide excellent customer service by resolving complaints quickly and professionally
  • Greeted patients and visitors in a friendly, professional manner.
  • Answered phones promptly and responded to inquiries in a courteous and timely manner.
  • Maintained accurate records of patient interactions, including documenting complaints or concerns raised by patients or their families.
  • Conducted follow up calls with discharged patients to ensure satisfaction with services provided.
  • Collaborated closely with nurses, therapists, social workers, dieticians and other healthcare professionals involved in patient care.
  • Attended weekly team meetings to discuss upcoming events or changes in policies and procedures within the facility.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.

Corrections Officer

Army National Guard
Monticello, Minnesota
03.2020 - 03.2024
  • Ability to defuse potentially violent situations through effective communication techniques
  • Assessed inmate behavior, monitored activities, and enforced disciplinary rules
  • Monitored surveillance cameras to detect suspicious activity within facility
  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
  • Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
  • Maintained records of inmate activities and progress towards rehabilitation goals.
  • Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
  • Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.

Resident Assistance

Arbor Garden Place
Eyota, Minnesota
05.2020 - 03.2023
  • Displayed excellent interpersonal skills when interacting with peers, staff, and families
  • Handed out prescribed medication to residents
  • Assisted with hygiene and cleanliness of residents
  • Cleaned and tidied up resident’s rooms and other common areas around the facility to maintain a organized, and welcome space

Education

High school graduate -

Lewiston-Altura
06.2020

Skills

  • Patient satisfaction
  • Appointment organization
  • HIPPA Guidelines
  • Compassionate care
  • Documenting and Recording Information
  • Evaluating Quality of Care
  • Explaining Policy and Procedures
  • Patient Confidentiality and Data Security

Timeline

Patient Ambassador

Morrison Healthcare
03.2023 - 05.2024

Resident Assistance

Arbor Garden Place
05.2020 - 03.2023

Corrections Officer

Army National Guard
03.2020 - 03.2024

High school graduate -

Lewiston-Altura

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Cassandra Butler