Maureen Tieri
Shrewsbury
Summary
Recognized for strong social perceptiveness and effective communication skills enhancing patient experience. Active listening skills to aid in facilitating conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Experience Ambassador
Hackensack Meridian Health
Red Bank
02.2025 - Current
- Implemented best practices that elevated patient satisfaction ratings by addressing key feedback areas.
- Collaborated with cross-functional teams to execute patient-centered initiatives that enhanced service delivery.
- Monitored patient feedback and developed action plans for improvement.
- Documented all patient interactions, ensuring a comprehensive record of complaints, inquiries, and compliments for continuous improvement.
- Facilitated resolution of conflicts between staff members or between staff members and patients.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Maintained professionalism and efficiency while working closely with leadership.
Cyber Insurance Broker
Brown & Brown
New York
11.2020 - Current
- Collaborated with underwriters to secure competitive insurance terms, aligning client needs with market offerings.
- Nurtured client relationships through consistent communication and tailored support, enhancing client satisfaction.
- Established connections with external parties, including carriers, vendors, and regulators, to facilitate smooth transaction processes.
- Mentored junior brokers on best practices in client management and sales techniques.
Education
Communications Major Psychology Minor -
Western Michigan University
Kalamazoo, MISkills
- Patient satisfaction
- Effective communication
- Excellent communication
- Active listening
- Conflict resolution
- Protocol adherence
- Social perceptiveness
- Multitasking
- Detail-oriented
- Adaptability and flexibility
- Teamwork
Affiliations
Volunteer for Bring your child to work day at Marsh & McLennan
Volunteer for National Kidney Foundation
Volunteer for National Kidney Foundation
Certification
Licensed Property & Casualty Insurance Broker
Timeline
Patient Experience Ambassador
Hackensack Meridian Health
02.2025 - Current
Cyber Insurance Broker
Brown & Brown
11.2020 - Current
Communications Major Psychology Minor -
Western Michigan University