Cassandra Cadwell
Three Rivers,MI
Summary
Dedicated and dependable professional with extensive experience in operating cash registers, stocking merchandise, and delivering outstanding customer service. Known for exceptional organizational skills, a proactive approach, and punctuality, contributing to a harmonious team environment. Personable and adept at fostering a welcoming atmosphere while efficiently managing tasks. Strong communication and multitasking abilities, combined with proficiency in office software and schedule management, drive a commitment to enhancing team productivity and ensuring exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Desk Assistant
Southwestern Michigan College
Dowagiac, MI
09.2024 - Current
- Assisted students and faculty with inquiries, enhancing communication within campus community.
- Managed incoming correspondence and documentation, ensuring accurate record-keeping and information flow.
- Facilitated workshops on campus resources, increasing student engagement and awareness of services available.
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
South Florence, SC
08.2022 - 05.2024
- Efficiently operated a cash register while accurately processing diverse payment methods such as cash, check, credit card, gift card and automatic debit.
- Welcomed and assisted customers with product and service information.
- Provided accurate change to customers.
- Ensured the checkout area was consistently clean and organized by regularly cleaning countertops, registers, windowsills, and floors.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Handled cash and credit card transactions, including issuing receipts and providing change.
- Collected payments and provided accurate change.
- Scanned and redeemed coupons to provide discounted purchases.
- Ensured accuracy of all transactions while processing credit card, cash, and check payments.
Cook
Zaxby's Chicken Fingers & Buffalo Wings
South Florence, SC
08.2022 - 05.2024
- Maintained strict adherence to food safety standards while storing and preparing foods.
- Maintained necessary ingredients and supplies inventory.
- Executed meal preparation by following detailed recipes and menus, ensuring precise ingredient measurements and timely cooking adjustments.
- Handled customer concerns related to food quality and service provided.
- Ensured timely meals were delivered by collaborating with the wait staff.
- Mentored junior cooks on effective food preparation methods and techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Organized storage areas to optimize space utilization.
- Ensured a tidy working environment by promptly emptying trash cans and maintaining clean floors.
- Cooked items on grills, fryers, and broilers while adhering to quality standards.
- Transported food items between work stations, stove, and refrigerator using pans and trays.
- Wrapped food items in storage, ensuring safety and freshness through accurate dating and labeling.
- Performed end-of-shift sanitation of workstations, effectively reducing the chance of salmonella and other food-borne illnesses.
- Prepared and cooked menu items according to established recipes and quality standards.
- Ensured food safety practices were followed during preparation and storage of ingredients.
Education
High School Diploma -
South Florence High School
Florence, SC05-2024
Associate of Arts - Visual Arts
Southwestern Michigan College
Dowagiac, MI05-2026
Skills
- Cash Register Operation
- Customer Assistance
- Cash Handling
- Payment Processing
- Product Recommendations
- Food Preparation
- Excellent communication
- Problem-solving skills
- Strong organization
- Work prioritization
- Information desk management
- Teamwork
Education and Training
N/A
Timeline
Desk Assistant
Southwestern Michigan College
09.2024 - Current
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
08.2022 - 05.2024
Cook
Zaxby's Chicken Fingers & Buffalo Wings
08.2022 - 05.2024
High School Diploma -
South Florence High School
Associate of Arts - Visual Arts
Southwestern Michigan College