Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Campbell

Tiffin

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, customer satisfaction, and casino satisfaction, with flexible approach to evolving business needs. Known for reliability, strong communication, and helping out when needed.

Overview

4
4
years of professional experience

Work History

Supervisor

Riverside Casino & Golf Resort LLC
12.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Well known knowledge of liquor orders
  • Strong ability to keep my staff on task
  • Socialized with guests to assure we are giving them the best service possible
  • Collaboration with other departments to assure everyone's needs are met

Dual Rate Bartender

Riverside Casino & Golf Resort LLC
10.2021 - Current
  • Learned cocktail preparation techniques and drink recipes to enhance customer experience.
  • Assisted in maintaining cleanliness and organization of bar area to ensure efficient service.
  • Engaged with customers to understand preferences and provide recommendations for beverage choices.
  • Performed opening and closing duties, setting up for incoming shift, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Cocktail Server

Riverside Casino & Golf Resort LLC
10.2021 - Current
  • Provided exceptional customer service, ensuring guest satisfaction through prompt and attentive beverage service.
  • Managed multiple drink orders efficiently during peak hours, maintaining high standards of service quality.
  • Trained new staff on cocktail preparation and serving techniques
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Education

Holy Trinity Catholic High School
Fort Madison, IA

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Strategic planning
  • Inventory control
  • Staff discipline
  • Process improvement
  • Policy enforcement

Timeline

Supervisor

Riverside Casino & Golf Resort LLC
12.2021 - Current

Dual Rate Bartender

Riverside Casino & Golf Resort LLC
10.2021 - Current

Cocktail Server

Riverside Casino & Golf Resort LLC
10.2021 - Current

Holy Trinity Catholic High School

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