Cassandra Casares
Grand Island,Nebraska
Summary
Healthcare Administrator Leader proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
8
8
years of professional experience
Work History
Patient Care Manager
UNITY EYE CENTERS
06.2017 - Current
- Welcome patients by greeting them in person or on the telephone
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
- Answer and direct phone calls
- Provide information by answering questions and requests
- Contribute to team effort by accomplishing related results as needed
- Carry out administrative duties such as filing, typing, copying, scanning etc
- Handle sensitive information in a confidential manner
- Handle deposit reports and take daily deposits
- Process payments
- Process patient insurance claims
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Enhanced staff efficiency through comprehensive training programs and performance evaluations.
- Streamlined patient flow by optimizing appointment schedules and reducing wait times.
Server/Bartender/Trainer
TEXAS ROADHOUSE
05.2016 - 01.2021
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Perform cleaning duties
- Remove dishes and glasses from tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Help train future employees and prepare them for the tasks at hand
- Provide overall customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of General Studies -
UNIVERSITY OF NEBRASKA KEARNEY
08.2022
ASSOCIATES OF ARTS
GRAND ISLAND, NE05.2020
High School Diploma -
GRAND ISLAND SENIOR HIGH
GRAND ISLAND, NE05.2010
Skills
- Proficient in Microsoft Office including Excel and PowerPoint
- Excellent written and verbal communication skills
- Excellent editing skills
- Quick Learner
- Flexible Responsible
- Able to Operate Under Pressure
- Efficient
- Detail-oriented
- Always willing to learn and take on new challenges
- Teamwork
- Leadership
- Conflict resolution
- Creative thinking
- Time management
- Positivity
- Problem solver
- Customer Assistance
- Health Promotion
- Care Coordination
- Patient data confidentiality
- Quality Improvement
- Relationships and rapport
- Innovation and Creativity
- Registration process management
Accomplishments
Volunteer Work:
Serve on the board for Leadership Unlimited, I volunteer throughout the community as much as I can through teammates, singing at my church, serving on the events committe for Hope Harbor, and various events.
Accomplishments:
Top 35 Under 35: April 2024
Leadership Tomorrow Graduate: May 2023
Timeline
Patient Care Manager
UNITY EYE CENTERS
06.2017 - Current
Server/Bartender/Trainer
TEXAS ROADHOUSE
05.2016 - 01.2021
Bachelor of General Studies -
UNIVERSITY OF NEBRASKA KEARNEY
ASSOCIATES OF ARTS
High School Diploma -
GRAND ISLAND SENIOR HIGH
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