Montana Biltjinitis
Doniphan,NE
Summary
Experienced with optical dispensing, ensuring accurate prescriptions and optimal lens fittings. Utilizes advanced lens technologies and patient care techniques to enhance vision solutions. Track record of effective communication and patient satisfaction through personalized service.
Overview
3
3
years of professional experience
Work History
OPTICIAN
Unity Eye Centers
07.2024 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
SERVICE WRITER
Sunrise Express
12.2021 - 07.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Consulted with customers to assess service requirements and produce accurate orders.
- Orchestrated efficient service schedules to meet need of 3+ customers per day in fast-paced automotive environment.
Education
GED -
Gering High School
Gering, NE05.2009
Skills
- Customer Engagement
- Proven Sales Record
- Billing Management
- Clear Verbal Communication
- Thorough Attention
Timeline
OPTICIAN
Unity Eye Centers
07.2024 - Current
SERVICE WRITER
Sunrise Express
12.2021 - 07.2024
GED -
Gering High School
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