Cassandra Castro
Lakeland
Summary
Proven Patient Service Specialist with a track record at RCE, adept in HIPAA compliance and patient confidentiality. Demonstrated ability to adapt to procedural changes, manage high call volumes, and excel in data entry. Known for exceptional customer service and organizational skills, consistently delivering efficiency and accuracy in all tasks.
Overview
1
1
year of professional experience
Work History
Patient Service Specialist
RCE
02.2024 - 09.2024
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the office, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Entered patient information into system.
Education
High School Diploma -
Mulberry Senior High School
Mulberry, FL05.2019
Skills
- Patient confidentiality
- HIPAA compliance
- Customer service
- Multitasking and organization
- Flexible schedule
- Data entry
Timeline
Patient Service Specialist
RCE
02.2024 - 09.2024
High School Diploma -
Mulberry Senior High School
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