Cassandra Cook
Brooklyn,NY
Summary
Client Support Representative assisting customers within a wide variety of fields. Bringing top-notch skills in oral and written communication (editing), active listening and analytical problem-solving skills. Enhances customer experiences by maintaining files and records , employing service-oriented behaviors, and understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Residential Assistant
Delta T Group
Staten Island, NY
01.2022 - Current
- Aided residents in completing daily routines of care and activities.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Tracked therapeutic recovery progress goals, logging any variances or setbacks for potential treatment response.
Youth Care Worker
Project Hospitality
Staten Island, NY
08.2017 - 12.2020
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter.
Administrative Assistant
Royalty Living NYC
San Francisco, CA.
05.2015 - 07.2017
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Prepared purchase agreements and disclosures and used Doorloop to complete paperwork.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Youth Worker
YMCA Child Development Center
Staten Island, NY
05.2012 - 06.2014
- Aided teacher with lessons that focused on public speaking, and writing
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Peer Health Educator
Mount Sinai Adolescent Health Center
New York, NY
05.2010 - 04.2012
- Publish brochures, newsletters, and counseling sessions on the website and promote events, seminars, and counseling sessions.
- Engaged with youth at community events and provided contraceptives
- Targeted youth community groups with wellness and disease management information.
- Conduct one-on-one sessions with youth (check-ins), whether they have a mental, emotional, or physical need.
Education
Creative Writing/Mass Comm
Mills College
Oakland, CA05.2019
Bachelor of Arts - Mass Communications
Shaw University
Raleigh, NC05.2015
Skills
- Speech Writing
- Web Content Creation
- Customer Support
- Software ( Google Suite, Indesign, Wordpress, Photoshop)
- Editing and Rewriting
Timeline
Residential Assistant
Delta T Group
01.2022 - Current
Youth Care Worker
Project Hospitality
08.2017 - 12.2020
Administrative Assistant
Royalty Living NYC
05.2015 - 07.2017
Youth Worker
YMCA Child Development Center
05.2012 - 06.2014
Peer Health Educator
Mount Sinai Adolescent Health Center
05.2010 - 04.2012
Creative Writing/Mass Comm
Mills College
Bachelor of Arts - Mass Communications
Shaw University
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