Cassandra Cordero
Austin
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the education and fitness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Studio Manager
RIDE Indoor Cycling
07.2023 - Current
- Effectively lead and motivate the studio team to provide exceptional customer service.
- Establish and nurture strong relationships with both prospective and current members, ensuring their satisfaction.
- Manage day-to-day studio operations, including inventory management, scheduling, and maintenance.
- Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
- Assist in recruiting, interviewing, and streamlining the hiring and onboarding process for new employees.
Educational Courseware Representative
Hawkes Learning
03.2022 - 05.2023
- Conducted territory-specific market research by monitoring territory trends + statewide legislation over 7 states.
- Created professional sales presentations and focus groups to effectively demonstrate software features and competitive advantages.
- Secured high-value accounts through consultative selling and effective customer solutions.
- Actively managed and organized company CRM tool with customer information, contacts, and over $1 million of revenue in potential sales pipeline.
- Consulted university administration, including deans and department heads on how to design technology-based curriculums to enhance instruction, minimize cost, and increase student success rates in courses.
- Expanded business through effective network development by identifying new and prospective clients.
2nd Grade Teacher
Maple Lawn Elementary School
09.2019 - 03.2022
- Built friendly and collaborative classroom culture using expectation guidelines, team building activities, and interactive learning.
- Coordinated professional learning committees, working with peers to share and enhance best practices to help all 683 students succeed.
- Focused on individualized instruction by implementing various workshops to target students' specific needs as added support for learners.
- Co-led weekly meetings with Grade Level Chair to communicate policy changes and ensure that all students are receiving well-adapted and consistent learning experience.
- Represented Maple Lawn at The Ron Clark Academy as 1 of only 2 teachers chosen to transfer acquired knowledge and best practices via in person and virtual presentations.
- Provided peer-to-peer trainings on EdTech to ensure all educators have clear understanding of technologies and programs used in district, and are comfortable utilizing those technologies in their individual classrooms.
Front Desk Manager & Sales Representative
Full Psycle Cycling Studio
03.2019 - 08.2020
- Engaged with clients as their initial point of contact and face of studio, working alongside teammates to provide genuine sense of community and impactful experience.
- Served as leader of front desk team responsible for marked gains in rider retention and twofold increase in new membership sales over course of 6 months, attributable in part to investment in relationships with each other and clients.
- Employed organizational, leadership, and time management skills to train all new hires as well as create and issue weekly schedule for all employees.
Education
Bachelor of Science - Interdisciplinary Studies, Early Childhood Education
Texas State University
San Marcos, TX12.2018
Skills
- Written and Verbal Communication
- Relationship Cultivation and Development
- Collaboration and Community Engagement
- Project and Time Management
- Professional Learning Development
- Customer Service and Assistance
- Data Analysis and Problem Solving
- Technology Proficiency
Timeline
Assistant Studio Manager
RIDE Indoor Cycling
07.2023 - Current
Educational Courseware Representative
Hawkes Learning
03.2022 - 05.2023
2nd Grade Teacher
Maple Lawn Elementary School
09.2019 - 03.2022
Front Desk Manager & Sales Representative
Full Psycle Cycling Studio
03.2019 - 08.2020
Bachelor of Science - Interdisciplinary Studies, Early Childhood Education
Texas State University
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