Sarah Gallegos
Rio Rancho,NM
Summary
Results-driven professional skilled in managing operations and enhancing efficiency. Proven expertise in complex problem-solving and customer relationship management. Committed to driving sales growth and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Assistant Studio Manager
Orangetheory Fitness
Albuquerque, NM
01.2023 - Current
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Contacted current and potential clients to promote products and services.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
Key Leader
Lululemon
Albuquerque, NM
11.2018 - 01.2023
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new team members on sales techniques and customer service.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Regularly communicated with upper management regarding operational matters affecting the business.
Inside Sales Representative
New Mexico MarketPlace
Albuquerque, NM
09.2017 - 08.2018
- Managed customer inquiries through phone and email communication.
- Developed and maintained relationships with prospective clients.
- Utilized CRM software to track sales activities and customer interactions.
- Coordinated follow-up communications with leads and existing clients.
Customer Service Representative
Verizon
Albuquerque, NM
10.2016 - 04.2017
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Bachelor of Arts - Psychology
University of New Mexico
Albuquerque, NM05.2016
Skills
- Customer relationship management
- Product knowledge
- Problem solving
- Sales strategy development
- Attention to detail
- Verbal and written communication
Timeline
Assistant Studio Manager
Orangetheory Fitness
01.2023 - Current
Key Leader
Lululemon
11.2018 - 01.2023
Inside Sales Representative
New Mexico MarketPlace
09.2017 - 08.2018
Customer Service Representative
Verizon
10.2016 - 04.2017
Bachelor of Arts - Psychology
University of New Mexico