Cassandra Corson
American Road Group
Ossipee,NH
1
Certification
5
years of professional experience
Detail-oriented retail supervisor with expertise in managing store operations and inventory control. Skilled in training staff, enhancing customer satisfaction, and leading teams through challenges. Committed to hands-on leadership and ensuring efficient store processes.
Work History
Key Holder Supervisor
5 Months- Managed daily operations, maintained adherence to company policies and procedures.
- Monitored sales floor activities, providing support to improve customer service experience.
- Implemented loss prevention strategies, reducing shrinkage through effective training and protocols.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Accepted and processed customer returns.
Team Lead
1 Year 7 Months- Trained and mentored new team members on processes and best practices for customer service.
- Resolved customer inquiries and complaints effectively, fostering positive relationships within the community.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Industrial Painter
2 Years 10 Months- Prepared surfaces for painting by cleaning, sanding, and masking areas as required.
- Cleaned, sanded, and masked areas to prepare surfaces for painting.
- Inspected finished work for quality assurance, ensuring adherence to specifications and standards.
- Collaborated with team members to optimize workflow and maintain efficient production schedules.
Education
High School Diploma
Skills
Store operations
Service management
Promotional strategies
Inventory monitoring
Customer relations
Store maintenance
Merchandising insights
Attention to detail
Time management
Multitasking
Problem-solving
Shift adaptability
Interpersonal skills
Customer service
Certification
- ForkliftTraining - 2024 to Current
- Propane dispursment Training - 2024 to Current
Timeline
Key Holder Supervisor
American Road Group
03.2026 - CurrentRead More
Team Lead
Tractor Supply Company
08.2024 - 03.2026Read More
Industrial Painter
General Dynamics
06.2021 - 04.2024Read More
Skowhegan Area High School
High School Diploma
Read More