Cassandra Craig
Kennesaw,GA
Summary
Experienced with planning and executing variety of events, from corporate meetings to large-scale conferences.
Professional with solid foundation in youth development and outdoor recreation. Adept at organizing and executing diverse activities that promote personal growth and team spirit. Recognized for reliability and adaptability in dynamic camp settings, fostering supportive and fun atmosphere. Strong skills in conflict resolution and communication make valuable addition to any team.
Professional with strong background in youth development and outdoor activities, equipped to create positive and engaging camp environment. Skilled in leadership, conflict resolution, and activity planning, with focus on teamwork and adaptability to meet campers' needs. Known for reliability, effective communication, and passion for fostering safe and enjoyable experience for all participants.
Overview
19
19
years of professional experience
Work History
Camper/Counselor Wellness and Wellbeing Director
Ymca Camp Shaver
Jemez Springs, NM
04.2026 - Current
- Facilitated group activities to promote teamwork and social skills among campers.
- Developed individualized support plans for campers with diverse needs and backgrounds.
- Mentored junior counselors, enhancing team performance and camper engagement.
- Implemented safety protocols, ensuring a secure environment for all participants.
- Planned events around ice breaking and emotions at camp
- HAD FUN!
Accounts Payable Specialist/CSR
LABEL SOURCE LLC
01.2023 - Current
- Invoice Processing: Reviews, verifies, and processes incoming invoices from vendors and suppliers.
- Payment Scheduling: Schedules and processes payments to vendors, ensuring timely and accurate disbursements.
- Record Keeping: Maintains and updates accounts payable records, including invoices, payment vouchers, and financial statements.
- Calling customers to discuss statements, credits, and account balance past due inquiries
- Reconciliation: Reconciles accounts payable transactions with the general ledger and bank statements to ensure accuracy.
- Vendor Communication: Communicates with vendors to resolve payment discrepancies, address billing issues, and update account information.
YTC SAILING COUNSELOR AND LEAD
BSA
Islamorada, FL
02.2026 - 05.2026
- Led daily camp operations, ensuring safety and engagement for all participants.
- Mentored junior counselors, fostering skill development and teamwork among staff.
- Trained staff on safety protocols and emergency procedures, maintaining a secure camp environment.
- Communicated effectively with parents regarding camper progress, concerns, and event updates.
- Mentored junior counselors, providing guidance and support to ensure their professional growth.
- Monitored camper behavior, addressing conflicts promptly to maintain a positive atmosphere.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
District Manager/Event Planner
Big Bang/ True Lab Creations
01.2019 - 01.2024
- Supervised and led a team of 35 employees, ensuring smooth daily operations and high levels of customer satisfaction.
- Trained, mentored, and developed staff members, resulting in improved employee performance and retention.
- Managed employee schedules, optimizing coverage to meet store traffic and sales demands.
- Implemented sales strategies and promotions, contributing to a consistent increase in monthly revenue.
- Handled inventory management, including ordering, stocking, and organizing merchandise to ensure product availability and accuracy.
4-H Program Assistant
4-h Youth Development Organization
Cumming, GA
01.2007 - 01.2011
- Supervised daily camp activities, ensuring safety and engagement for all participants.
- Developed age-appropriate programs to enhance campers' social and physical skills.
- Mentored junior counselors, fostering teamwork and effective communication among staff.
- Implemented conflict resolution strategies to maintain a positive camp environment.
- Coordinated with parents and guardians to address concerns and provide updates on camper progress.
- Organized recreational events, promoting inclusivity and participation among diverse groups.
Collections Specialist/ Personal Loan Sales
MiLEND INCORPORATED
01.2019 - 01.2020
- Monitored accounts daily to assist Loan Officers in successful lead generation.
- Cold calling daily for Sales and Collections of personal loans known as “Wet Checks”
- Identified outstanding account receivables.
- Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Claims Specialist/Customer Care/Sales
Williams-Sonoma
01.2018 - 01.2019
- Responded to customer requests via telephone(Avaya system) and email and effectively answered questions and inquiries.
- Proposed settlements for uncomplicated issues to resolve claims.
- Answered incoming calls to place specialty orders using scripts, prompts, and upselling techniques
- Managed billing, service and account issues for Williams-Sonoma, West elm, mark and graham, and pottery barn customers.
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and issues.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Citrix and Avaya systems.
Manager/Talent Acquisition Lead/Marketing Assistant/Event Coordinator
Spring 4th
01.2013 - 01.2015
- Composed daily posts for social media and helped build a presence for Spring 4th on Twitter, Facebook and Instagram.
- Coordinated resources to craft marketing plans for various projects including product launches and events.
- Coordinated and participated in promotional activities and trade shows.
- Lead a team of 25 bartenders and servers addressing policies and timecards
- Developed partnerships with local businesses to secure third party promotions.
- Hired and Fired employees
- Google ads and algorithm based metrics
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Marine Biology And Sustainable Aquaculture
UNITY ENVIORMENTAL COLLEGE
Gloucester, MA03-2029
Real Estate licensing - Real Estate
CAPITUS Real Estate Learning Center
01-2022
Skills
- Project leadership
- Event planning
- Project management
- Time management
- Decision-making
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Active listening
- Problem resolution
- Patience and empathy
- Problem-solving
- Compassionate communication
- Child supervision
- Role modeling
- Creativity and innovation
- Camper supervision
- Safety guidelines
- Activity planning
Timeline
Camper/Counselor Wellness and Wellbeing Director
Ymca Camp Shaver
04.2026 - Current
YTC SAILING COUNSELOR AND LEAD
BSA
02.2026 - 05.2026
Accounts Payable Specialist/CSR
LABEL SOURCE LLC
01.2023 - Current
District Manager/Event Planner
Big Bang/ True Lab Creations
01.2019 - 01.2024
Collections Specialist/ Personal Loan Sales
MiLEND INCORPORATED
01.2019 - 01.2020
Claims Specialist/Customer Care/Sales
Williams-Sonoma
01.2018 - 01.2019
Manager/Talent Acquisition Lead/Marketing Assistant/Event Coordinator
Spring 4th
01.2013 - 01.2015
4-H Program Assistant
4-h Youth Development Organization
01.2007 - 01.2011
Bachelor of Science - Marine Biology And Sustainable Aquaculture
UNITY ENVIORMENTAL COLLEGE
Real Estate licensing - Real Estate
CAPITUS Real Estate Learning Center