Cassandra Cruz
Harlingen
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Appointment Scheduler
Wix Studios
12.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Call Center Sales Representative
College Hunks Hauling Junk & Moving
04.2023 - 02.2024
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Call Center Representative
Advanced Call Center Technologies LLC
02.2018 - 04.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
Call Center Representative
DISH
03.2017 - 02.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
Call Center Representative
Teleperformance
09.2014 - 11.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Education
Registered Medical Assistant -
South Texas Votech
Weslaco, TX09.2012
High School Diploma -
Edcouch-Elsa High School
Edcouch, TX05.2010
Skills
- Customer Data Confidentiality
- Interpretation and Translation Services
- Customer Account Management
- Upbeat and Positive Personality
- Understanding Customer Needs
- Issue and Complaint Resolution
- Call Documentation
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Data Entry and Maintenance
Timeline
Appointment Scheduler
Wix Studios
12.2024 - Current
Call Center Sales Representative
College Hunks Hauling Junk & Moving
04.2023 - 02.2024
Call Center Representative
Advanced Call Center Technologies LLC
02.2018 - 04.2023
Call Center Representative
DISH
03.2017 - 02.2018
Call Center Representative
Teleperformance
09.2014 - 11.2017
Registered Medical Assistant -
South Texas Votech
High School Diploma -
Edcouch-Elsa High School
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