Cassandra Curtis
Collins
Summary
Results-oriented Retail Parts Professional with 8 years of experience in customer service and training. Expertise in inventory management and sales analysis to drive operational efficiency. Focused on enhancing customer satisfaction through effective problem-solving and team collaboration.
Overview
9
9
years of professional experience
Work History
Retail Parts Professional
Advance Auto Parts
Springville
07.2017 - Current
- Guided customers in selecting and purchasing auto parts to enhance satisfaction and meet their needs.
- Managed inventory levels to ensure product availability and organization.
- Executed customer transactions with precision using point-of-sale systems to ensure seamless service.
- Trained new employees on store procedures and customer service standards.
- Collaborated with team members to maintain a clean and organized workspace.
- Responded to customer inquiries and resolved issues effectively and promptly.
- Conducted regular stock checks to identify low inventory items for reorder.
- Performed daily opening and closing procedures according to company guidelines.
- Assisted with training new staff members on retail operations processes.
- Processed customer orders, returns, and exchanges efficiently.
- Analyzed sales reports to pinpoint trends and issues, informing strategies for improved sales performance.
- Diagnosed customer complaints and identified solutions to resolve them.
- Performed complimentary services, battery installation, testing and wiper installations.
- Improved team member performance by devising and overseeing personalized strategies.
- Tracked team performance targets and sales metrics to identify areas for improvement.
Education
High School Diploma -
Cattaraugus- Little Valley
Cattaraugus, NYSkills
- Customer service
- Product knowledge
- Problem solving
- Time management
- Team training
- Performance tracking
- Goal setting
- Operations management
- Up-selling strategies
- Improving customer satisfaction
- Cycle counting
Timeline
Retail Parts Professional
Advance Auto Parts
07.2017 - Current
High School Diploma -
Cattaraugus- Little Valley