Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Delgado

Las Cruces,NM

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

7
7
years of professional experience

Work History

Pro Sales Specialist

Lowes Home Improvment
02.2021 - 03.2024
  • Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Stayed current on company offerings and industry trends.

Front-End Supervisor

Lowes Home Improvment
04.2017 - 02.2021
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Created employee schedules to align coverage with forecasted demands.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Education

High School Diploma -

Deming High School
Deming, NM
05.2010

Skills

  • Relationship Building
  • Customer Service
  • Problem-solving skills
  • Time Management
  • Cash Handling
  • Sales Training
  • Performance Tracking
  • Team Building and Leadership
  • Call flow maximization
  • Payroll Administration
  • Scheduling and Time-Tracking
  • Problem-Solving

Timeline

Pro Sales Specialist

Lowes Home Improvment
02.2021 - 03.2024

Front-End Supervisor

Lowes Home Improvment
04.2017 - 02.2021

High School Diploma -

Deming High School

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Cassandra Delgado