Cassandra Dekrone

• Oversaw daily operations to ensure high-quality service and customer satisfaction.
• Managed inventory levels, minimizing waste through effective stock control practices.
• Trained and mentored staff in service standards and operational procedures.
• Developed and implemented promotional strategies to enhance customer engagement.
• Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

• Kept animals clean and free of contaminants to promote optimal health.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Administered medications to animals in treatment and documented changes in condition.
• Followed pet care instructions for dietary needs and medication regimens.
• Collected animal waste produced on walks and discarded in trash or approved receptacles.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
• Kept cages, kennels, play yards and grooming areas neat and clean.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Followed specific food and water schedules for different animals.
• Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
• Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
• Worked with ranch hands to clean stables and riding areas.
• Prepared horses for specific competitions or tasks.
• Rode horses in training sessions and provided feedback on track performance.
• Fed, walked and cared for dogs during owners' absences and out-of-town trips.
• Developed strong personal relationships and trust with dogs through vocal affirmations, a and petting.
• Coordinated with animal owners for scheduling services and payment processing.
• Exercised and offered restroom breaks to dogs by walking multiple times per day.
• Administered topical and oral medications for animals' specific needs.

Oversaw operations at multiple locations for several years. Managed pizza production and counter services, with occasional dining room oversight. Partnered with co-manager to execute weekly inventory management through a PNL system.

• Created welcoming environment, promptly answering customer questions regarding products and refreshments.
• Managed multiple tasks in high-volume environment.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Maintained awareness of inventory and stocking conditions, noting discrepancies and communicating with customers.
• Adhered to food safety regulations and guidelines, providing customers with healthy and delicious food and beverage options.
• Adhered to all safety and sanitation standards while preparing and delivering food.
• Processed sales transactions using POS system.
• Assisted customers with information regarding menu offerings and nutrition information.
• Monitored and maintained clean working areas and cooking surfaces.
• Used pizza cutter to slice pizzas according to size and customer specifications.

• Monitored seating area and checked restrooms regularly to keep spotless.
• Assisted managers with quickly resolving service- and food-related issues.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Used cash registers and credit card machines to cash out customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Orchestrated positive customer experiences by overseeing every area of the pizzeria operations.
• Set schedules for a handful of staff by planning and designating shifts and hours.
• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Monitored and maintained clean working areas and cooking surfaces.
• Used pizza cutter to slice pizzas according to size and customer specifications.
• Cooked pizza, calzones, stromboli and pasta.
• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Adhered to food safety regulations and guidelines, providing customers with healthy and delicious food and beverage options.
• Managed multiple tasks in high-volume environment.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Helped customers choose items based on menu options, dietary needs and preferences.
• Packaged and delivered to-go orders and trays for guests leaving restaurant.
• Managed multiple tasks in high-volume environment.
• Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
• Greeted customers at counter to fulfill requests and answer questions.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Set schedules for a handfull ofstaff by planning and designating shifts and hours.
• Orchestrated positive customer experiences by overseeing every area of the pizzerias operations.
• Motivated staff to perform at peak efficiency and quality.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.

• Maintained awareness of inventory and stocking conditions, noting discrepancies and communicating with customers.
• Created welcoming environment, promptly answering customer questions regarding products and refreshments.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.