Professional Summary
Overview
Work History
Education
Skills
Timeline

Cassandra Drumheiser

Zoe International
Lauderdale,PA
15
years of professional experience

Dedicated advocate for adults and children affected by sexual exploitation, substance use and trauma, with extensive experience in mentorship, conflict resolution, and program management. Proven ability to leverage strong communication and interpersonal skills to effectively connect with and empower clients. Demonstrated success in fostering positive, supportive environments that enhance development and resilience. Committed to advocating for vulnerable populations and driving impactful change through compassionate support and guidance.

Work History

Zoe East Coast Advocate

11 Months
Zoe International | 09.2024 - 08.2025
  • Executed crisis response strategies for victims, ensuring timely support and guidance.
  • Facilitated support for victims during crisis situations and court processes to promote recovery and justice.
  • Conducted assessments to determine and fulfill basic safety and stability requirements for victims.
  • Collaborated with CYs probation law enforcement and task force partners to enhance operational effectiveness.
  • Facilitated resource coordination for victims, addressing housing, employment, physical and mental health, education, finances, and legal assistance.
  • Leveraged extensive knowledge of community resources to effectively support victims.
  • Developed and maintained impactful mentoring relationships aimed at empowering at-risk youth.
  • Participated in Berks & Lancaster County anti-sex trafficking stings. Contributed insights and feedback during task force meetings to enhance project outcomes.
  • Engaged with community partners to strengthen networks and support local initiatives.
  • Participated in community partner and roundtable meetings as needed
  • Evaluated and documented effective trauma-informed care approaches from East Coast providers to support survivors of human trafficking.
  • Conducted assessments to identify needs and barriers faced by young individuals.
  • Collaborated with community organizations to coordinate workshops and outreach programs.
  • Developed and implemented individualized support plans for at-risk youth populations.
  • Advocated for youth rights, ensuring access to essential resources and services.
  • Facilitated group discussions, encouraging open dialogue and peer support among participants.

Recovery Employment Coordinator

3 Years 9 Months
Pennsylvania Recovery Organizations Alliance | 01.2021 - 10.2024
  • Connected clients with community resources including housing, employment assistance, and mental health services, facilitating successful reintegration into society post-treatment.
  • Maintained detailed case notes, ensuring accurate documentation of client progress and treatment adjustments.
  • Supported trafficking survivors by connecting them to safe houses, substance treatment, medical care, counseling, and other vital resources.
  • Enhanced client recovery by developing personalized treatment plans tailored to individual needs.
  • Provided crisis intervention services, preventing relapse and promoting safety in critical situations.
  • Advocated for client needs in treatment facilities, addressing barriers that impeded progress in rehabilitation programs.
  • Evaluated program effectiveness using data-driven methods, making recommendations for service improvements when necessary.

CRS

2 Years 2 Months
TASC/Tower health warm handoff program | 09.2018 - 11.2020
  • Responded to WHO Consult notifications promptly, met with medical staff to confirm patient clearance for treatment, and engaged with patients and their families to ensure they felt safe and heard during the treatment process.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Admissions

3 Years 1 Month
Caron Treatment Centers | 10.2010 - 11.2013

As an employee of Caron’s Admission Department, my responsibilities were many and varied as:

  • Conducting tours of the campus for interested parents of adolescence or persons who were in the process of choosing treatment care for themselves;
  • Securing financial funding for treatment stay,
  • Helping patients feel secure during the process resulting in a successful admission

Education

No Degree - Communications

Reading Area Community College | Reading, PA

GPA: 3.97

Skills

Crisis Management
Client Advocacy
Recovery planning
Motivational Interviewing
Family Support
Relapse Prevention
Trama Informed Care
Co-occurring Disorders
Tobacco Cessation
Client Relationship Building
Interpersonal Communication
Resource Navigation
Interview coaching
Resume development
Sex Trafficking Training

Timeline

Zoe East Coast Advocate

Zoe International
09.2024 - 08.2025Read More

Recovery Employment Coordinator

Pennsylvania Recovery Organizations Alliance
01.2021 - 10.2024Read More

CRS

TASC/Tower health warm handoff program
09.2018 - 11.2020Read More

Admissions

Caron Treatment Centers
10.2010 - 11.2013Read More

Reading Area Community College

No Degree from Communications
Read More
Cassandra Drumheiser