Cassandra Engle
Dunmore,PA
Overview
34
34
years of professional experience
Work History
Assistant Manager
Barnes and Noble College
Dunmore, PA
03.2025 - Current
- Led team in executing daily operational strategies to enhance customer service and satisfaction.
- Managed inventory systems, ensuring accurate stock levels and timely replenishment processes.
- Developed training programs for staff, fostering skill improvement and knowledge retention.
- Implemented process improvements that increased workflow efficiency and reduced operational errors.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
Store Manager
Dollar General Store
Scranton, PA
09.2024 - 03.2025
- Directed daily operations to enhance customer experience and store efficiency.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Implemented inventory control systems to optimize stock levels and reduce losses.
- Developed promotional strategies to drive sales growth and increase customer engagement.
- Oversaw financial reporting and budget management for improved profitability.
- Ensured compliance with company policies and procedures to maintain operational integrity.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Books – A – Million
Scranton, PA
11.2019 - 08.2024
- Hire, train and manage a team of 25 employees, including evaluating their performance. Meet sales and payroll budgets on a consistent basis. Oversee inventory management and physical inventory counts. Complete resets and seasonal setups. Create weekly store schedules for the book side and café side of the business on a timely basis. Unload and put away weekly store deliveries within 48 hours. Provide detailed notes on a quarterly basis to District Manager for our Profit and Loss statements. Work with the entire staff to provide excellent customer service.
Store Manager
CVS Health
Scranton, PA
08.1996 - 09.2019
- Hired, trained and managed a team of 20 associates, including evaluating their performance. Met sales budgets on a consistent basis. Oversaw inventory management and physical inventory counts. Completed planograms and seasonal setups. Created weekly store schedules on a timely basis. Unloaded and put away weekly store shipments. Worked with the pharmacy and entire store staff to provide excellent customer service.
Assistant Store Manager
Rite Aid
Dunmore, PA
08.1992 - 07.1996
- Worked with the store manager to achieve weekly sale goals. Opened and closed the store. Completed store planograms.
Education
Bachelors Degree - Pre-Law
Marywood University
05-1995
Skills
- Customer Service
- Adaptability
- Great Communication Skills
- Payroll
- Merchandising
- Management
Timeline
Assistant Manager
Barnes and Noble College
03.2025 - Current
Store Manager
Dollar General Store
09.2024 - 03.2025
Store Manager
Books – A – Million
11.2019 - 08.2024
Store Manager
CVS Health
08.1996 - 09.2019
Assistant Store Manager
Rite Aid
08.1992 - 07.1996
Bachelors Degree - Pre-Law
Marywood University