Cassandra French
Toronto
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
13
13
years of professional experience
Work History
Director of Operations
AptPay Inc.
Toronto
08.2023 - 10.2025
- Served as primary contact for customers, vendors, and strategic partners.
- Standardized companywide processes, improving efficiency and brand consistency.
- Developed internal and client-facing onboarding programs that accelerated productivity.
- Collaborated across departments to support KPIs and enhance decision-making.
- Mentored employees and strengthened a values-driven company culture.
- Created training modules with partners and vendors aligned to organizational policies.
- Managed operating budgets and quarterly sales forecasts; implemented cost-saving initiatives.
- Represented the company at conferences, expanding partnerships and brand reach.
Project Manager & Senior Executive Assistant to the CEO
AptPay Inc.
08.2021 - 08.2023
- Acted as strategic liaison to the CEO, managing communications and stakeholder relationships.
- Oversaw cross-functional projects aligned with organizational strategy and growth.
- Planned and coordinated complex executive travel and partnership engagements.
- Optimized schedules for multiple C-suite leaders to maximize business impact.
- Executed high-level meetings including board and client sessions with strong outcomes.
- Managed financial tracking, purchase orders, and forecasting with accuracy.
- Coached teams to strengthen collaboration and support company culture.
- Ensured continuity of client deliverables during high-priority initiatives.
Assistant Facilities Manager
Cushman & Wakefield / Mastercard, M&A Ethoca
Toronto
07.2018 - 08.2021
- Identified operational gaps and created process improvements across departments.
- Managed projects end-to-end, coordinating with internal teams and external vendors.
- Mentored staff to elevate service quality, performance, and workplace experience.
- Created annual budgets and performed monthly reconciliation and cost-saving reviews.
- Managed stakeholder communications and resolved issues with efficiency.
- Oversaw invoicing, purchase orders, and financial forecasting.
Supervisor, Training & Quality Assurance
Gatestone
12.2017 - 07.2018
- Led training and QA teams while collaborating with Sales on client-focused curricula.
- Delivered polished presentations for client bids and capability showcases.
- Designed programs that improved client compliance and training quality.
- Documented processes to support audits and continuous improvement.
- Managed training-related projects to enhance client satisfaction.
Senior Business Development, Lead Trainer & Quality Assurance Lead
Gatestone
08.2016 - 12.2017
- Supported client bids with strategic recommendations and professional presentations.
- Delivered companywide training and maintained KPI and audit documentation.
- Supervised QA teams, providing coaching that improved performance and compliance.
- Synthesized data from multiple sources for accurate reporting.
Trainer
Gatestone
06.2014 - 08.2016
- Developed and facilitated training for major financial clients (Bank of America, CIBC, TD Bank).
- Onboarded 1,000+ employees while ensuring regulatory compliance and customer satisfaction.
Operations Supervisor
Gatestone
02.2013 - 06.2014
- Led multiple teams, driving performance and cross-department alignment.
- Provided coaching that improved call quality, compliance, and results.
Education
Courses Audited - Law And Technology, Privacy And Data Governance
University of Toronto
Skills
- Operations Leadership & Process Optimization
- Cross-Functional Collaboration
- Training, Onboarding & Career Development
- Budgeting, Forecasting & Financial Oversight
- Time Management & Multitasking
- Vendor, Partner & Client Relationship Management
- Project & Program Management
- Performance Analytics & KPI Alignment
- Executive Support & Strategic Communications
- Advanced MS Office; Documentation & SOP Development
Timeline
Director of Operations
AptPay Inc.
08.2023 - 10.2025
Project Manager & Senior Executive Assistant to the CEO
AptPay Inc.
08.2021 - 08.2023
Assistant Facilities Manager
Cushman & Wakefield / Mastercard, M&A Ethoca
07.2018 - 08.2021
Supervisor, Training & Quality Assurance
Gatestone
12.2017 - 07.2018
Senior Business Development, Lead Trainer & Quality Assurance Lead
Gatestone
08.2016 - 12.2017
Trainer
Gatestone
06.2014 - 08.2016
Operations Supervisor
Gatestone
02.2013 - 06.2014
Courses Audited - Law And Technology, Privacy And Data Governance
University of Toronto