Cassandra Fuelberth
Creve Coeur,IL
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Manger
Papa Murphy's
Peoria, IL
12.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members on best practices in food preparation and customer service.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Developed staff schedules to align with peak business hours, enhancing customer satisfaction.
- Analyzed sales data to identify trends and adjust operational strategies for improved performance.
- Fostered a positive work environment by promoting teamwork and open communication among staff.
- Established training programs for new hires, improving onboarding efficiency and staff retention rates.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Barista
Starbucks
Peoria, IL
02.2022 - 10.2022
- Delivered exceptional customer service, ensuring satisfaction and loyalty through personalized interactions.
- Prepared high-quality beverages consistently, following established recipes and presentation standards.
- Maintained cleanliness and organization of work areas to promote a safe and efficient environment.
- Operated espresso machines and coffee brewing equipment effectively, optimizing workflow during peak hours.
- Engaged with customers to provide product recommendations based on preferences and dietary needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Night Shift Manager
Cranwills
Pekin, IL
03.2017 - 10.2021
- Supervised night shift operations to ensure efficient workflow and adherence to safety standards.
- Coordinated team schedules to optimize staffing levels and maintain operational efficiency.
- Implemented training programs for new hires, promoting skill development and workplace safety.
- Monitored inventory levels, ensuring timely replenishment to meet production demands.
Education
Pekin High
Pekin, ILSkills
Leadership, conflict resolution, hiring and interviewing, opening and closing production, guest satisfaction, cost control, organization
Timeline
Manger
Papa Murphy's
12.2023 - Current
Barista
Starbucks
02.2022 - 10.2022
Night Shift Manager
Cranwills
03.2017 - 10.2021
Pekin High