Cassandra Galbraith
St. Petersburg,Fl
Summary
Seasoned worker looking for a new career. Highly motivated with a successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
6
6
years of professional experience
Work History
Waitress/Bartender
Jotoro Kitchen and Tequila Bar
Tampa, Fl
03.2022 - Current
- Excel in a fast paced work environment where the main focus is keeping customers happy while enjoying a fun atmosphere
- Manage money transactions with 100% accuracy and trust
- Up-sell products to increase sales.
Registered Behavior Technician
Centria Autism
Grand Rapids, MI
12.2020 - 02.2022
- Interact with clients, parents, and staff regularly
- Maintain an organized and productive work environment to ensure success for clients
- Met and exceeded all performance goals and criteria with above 90% accuracy
- Assist in new employee training.
Head Bartender
The Barge
Saugatuck, MI
07.2018 - 01.2020
- Assisted in launch of restaurant training new wait staff team members
- Promoted to head bartender
- Excelled in customer satisfaction using skill sets such as multitasking and time management
- Performed well in a high-stress environment while tending to 9+ tables at a time.
Education
B.S. in Child Development and Early Education -
Grand Valley State University
05.2019
Diploma -
Oxford High School
06.2014
Skills
- Excel in a fast-paced work environment
- Customer service
- Up-selling
- Multitasking
- Time management
- Effective communication
- Team collaboration
- Organizational skills
- Productivity
- Training
Timeline
Waitress/Bartender
Jotoro Kitchen and Tequila Bar
03.2022 - Current
Registered Behavior Technician
Centria Autism
12.2020 - 02.2022
Head Bartender
The Barge
07.2018 - 01.2020
B.S. in Child Development and Early Education -
Grand Valley State University
Diploma -
Oxford High School
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