Nina Marino
Summary
A self-starter seeking a challenging and rewarding career with the opportunity to help others in my community. Efficient and dependable customer service expert with the ability to prioritize immediate needs and suggest alternative means of solving problems. Skilled in multi-tasking with excellent, empathetic responsiveness to requests for service in a fast-paced, high-stress environment.
Overview
12
12
years of professional experience
Work History
Waitress/Bartender
Moe Joe's
01.2016 - Current
- Remain calm and poise when dealing with difficult customers or during busy shifts.
- Keep bar area clean and stocked to increase efficiency while working.
- Greet new customers, discuss specials, and take drink/food orders.
- Use cash registers and credit card machines to cash out customers.
- Train new waitstaff on proper food handling, customer service and safety procedures.
- Collect payment for food and drinks served, balance cash receipts and maintain accurate cash drawer.
Concierge Specialist
Window Works
11.2021 - 09.2023
- Addressed consumer inquiries with timely and professional responses via phone and email in a fast-paced environment.
- Utilized computer-aided communication to accurately record and relay important information to and from consumers.
- Offered friendly, efficient and reassuring service to consumers, handled challenging/emergency situations with ease.
- Maintained accurate and up-to-date records of consumer information.
- Facilitated and coordinated a team of service technicians to complete various warranty services to ensure customer satisfaction.
- Handled customer complaints to satisfy and retain customers.
Records Coordinator
Moravec Orthodontics
09.2018 - 11.2021
- Assisted with all new patient consultations by taking initial X-rays and intraoral photos.
- Kept organized record of all existing patients as needed to keep track of ongoing treatment progress.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Provided excellent customer care by responding to inquiries and requests for information.
- Assisted with record management system implementation and maintenance to streamline operations.
- Processed and tracked requests for medical records from external organizations.
Bank Teller/Customer Service Representative
NuMark Credit Union
07.2016 - 09.2018
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Went above and beyond with service to promote loyalty and support bank goals.
- Received loan and utility payments, sending funds to correct destinations.
Receptionist/Scheduling Coordinator
Elite Sports Performance
01.2012 - 06.2016
- Greet clients and organize/assist with accommodating their training schedules, answer incoming phone calls, follow up all inquiries and maintain cleanliness of the club.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Trained new team members on daily operations and responsibilities.
Education
High School Diploma -
Plainfield Central High School
Plainfield05.2015
Skills
- Microsoft word, excel and office
- Inbound Customer Service/Multi-Line Telephone Systems
- Deescalation
- Scheduling
- Medical Records
- Active Listening
- Customer Service - fast paced, high pressure environment
- Clerical
- Attention to detail
- Travel Coordination
- Problem-Solving
Timeline
Concierge Specialist
Window Works
11.2021 - 09.2023
Records Coordinator
Moravec Orthodontics
09.2018 - 11.2021
Bank Teller/Customer Service Representative
NuMark Credit Union
07.2016 - 09.2018
Waitress/Bartender
Moe Joe's
01.2016 - Current
Receptionist/Scheduling Coordinator
Elite Sports Performance
01.2012 - 06.2016
High School Diploma -
Plainfield Central High School
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