Cassandra Gilmore
Canton,IL
Summary
Proven Office Assistant at IBES, adept in customer service and data entry, significantly enhanced office efficiency and customer satisfaction. Demonstrated exceptional time management and a positive attitude, fostering team communication and streamlining operations. Skilled in maintaining high standards of cleanliness and organization, contributing to a productive and healthy work environment. Dedicated and maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated to keeping professionals focused and prepared for daily requirements. Respectful, punctual and hardworking.
Overview
3
3
years of professional experience
Work History
Sales Associate
Branded Country Wear
10.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Office Assistant
IBES
08.2023 - 05.2024
- Maintained confidentiality in handling sensitive information while performing tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth workflow by efficiently handling multiple tasks simultaneously, prioritizing according to urgency and importance.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked,
- Enhanced office efficiency by , organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
Janitorial Assistant
A & M Cleaning
08.2022 - 08.2023
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
Education
High School Diploma -
Illini Bluffs High School
Glasford, IL05.2024
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Verbal Communication
- Dedicated Team Player
Timeline
Sales Associate
Branded Country Wear
10.2024 - 02.2025
Office Assistant
IBES
08.2023 - 05.2024
Janitorial Assistant
A & M Cleaning
08.2022 - 08.2023
High School Diploma -
Illini Bluffs High School
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