Cassandra Guldbeck
Fort Wayne
Summary
Healthcare revenue cycle professional with three years of experience in claims processing, accounts receivable, and payer communication within the clinical setting. Master’s-trained in Clinical Nutrition with knowledge of documentation standards, insurance reimbursement workflow, and medical terminology. Experienced in managing claims using Waystar EHR, resolving denials, reconciling patient accounts, and ensuring compliance with payer requirements. Detail-oriented with claims processing and reimbursement for improved clinic operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative and Billing Specialist
Summit Physical Therapy
Fort Wayne
04.2022 - 07.2025
- Processed and reconciled insurance claims and accounts receivable
- Investigated and resolved claim denials
- Communicated with payers regarding reimbursement discrepancies
- Completed insurance verification for patients being treated at the clinic
- Maintained compliance with insurance documentation and billing requirements
- Improved patient continuity of care by ensuring ongoing collaboration with healthcare providers and insurance payors
- Instituted insurance authorization tracking system, resulting in prompt approval of rehabilitation services and an increase in client volume
- Enhanced EHR system by establishing deadlines for documentation to increase timely filing for payer reimbursement
Case Manager II
Department of Child Services
Fort Wayne
06.2020 - 04.2022
- Investigated reports of child abuse and neglect to determine safety and well-being of children
- Assessed risk level of alleged victims and established safety interventions by developing safety plans to mitigate threat of harm or danger and coordinating care with community partners to address family needs
- Testified in both juvenile and criminal court to ensure safety outcomes were met on behalf of at-risk children
Membership Specialist
YMCA of Greater Fort Wayne
Fort Wayne
05.2017 - 01.2020
- Increased member retention by tailoring facility programs to the individual in order to get them connected and ensure membership is maintained long-term
- Elevated customer service through personalized one-on-one meetings with members and initiating continued follow-up with phone calls, emails and letters
Education
Master’s of Science - Clinical Nutrition
Sonoran University
Tempe, AZBGS - Liberal Arts
Indiana University-Purdue University Fort Wayne
Fort Wayne, INSkills
- Claims Processing
- Accounts Receivable
- Insurance Verification
- EHR Waystar System
- Documentation Accuracy
- Interpersonal Communication
- Evidence-based Research
Certification
Certified Nutrition Specialist, American Nutrition Association, 01/01/25
References
- Andreas Lohmar, (260) 704-1938, Andreas@summitptfw.com
- Harley Cluxton, (480) 221-4569, hec@liveauctionresults.com
Awards
- Honors Academic Achievement Award
- Dean’s List
Timeline
Administrative and Billing Specialist
Summit Physical Therapy
04.2022 - 07.2025
Case Manager II
Department of Child Services
06.2020 - 04.2022
Membership Specialist
YMCA of Greater Fort Wayne
05.2017 - 01.2020
Master’s of Science - Clinical Nutrition
Sonoran University
BGS - Liberal Arts
Indiana University-Purdue University Fort Wayne