Cassandra Hansen
Highland,MI
Summary
Organized Patient Service Representative with 12 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
DMC-Primary Care And Rheumatology Assoc-Commerce
01.2017 - Current
- Welcome visitors, Patient's and Staff in a Friendly, Positive manner.
- Responsible for Receiving, Sorting and Routing mail.
- Maintain a Clean Workspace/ Front Desk
- Perform Administrative Duties for Multiple Departments
- Process Referrals/ Authorizations for patients for 5 Providers
- Answering multi line phone
- Register new Patients
- Check in and Out Patients and Make Upcoming Appointments
- Collect Co-Payments and Post Charges
- Enroll Patients in Patient Portal
Certified Medical Assistant
DMC-Primary Care And Rheumatology Assoc- Commerce
01.2017 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed Venipuncture and Injections
- Medication Prior Authorizations
- Ear Irrigation
- Wound Care/ Procedure set up
- X-Ray
- Electrocardiograms
- PFT
Medical Assistant
Milford Family Practice
08.2015 - 12.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed Venipuncture/ Injections
- Performed Xrays
- Performed ABI
- Assisted Physician with Procedures
- Assisted Physician with Pap/Pelvic exam
- Called Patients to Explain Test Results
- Gaps and care
Education
Medical Assistant Certificate - Medical Assisting
Ross Medical Education Center
Brighton, MI01.2011
High School Diploma -
Pontiac Central High School
Pontiac, MI05.2004
Skills
- Medical Insurance
- Patient Greeting
- Insurance Information Collection
- Office Administration
- Reminder Calls
- Patient Registration
- Medical Billing
- HIPAA Compliance
- Verifying Eligibility
- CPR
- BLS
Certification
- BLS
- CPR
- CULTURAL COMPETENCIES
- PATIENT CENTERED MEDICAL HOME
- CMA
Timeline
Patient Service Representative
DMC-Primary Care And Rheumatology Assoc-Commerce
01.2017 - Current
Certified Medical Assistant
DMC-Primary Care And Rheumatology Assoc- Commerce
01.2017 - Current
Medical Assistant
Milford Family Practice
08.2015 - 12.2016
Medical Assistant Certificate - Medical Assisting
Ross Medical Education Center
High School Diploma -
Pontiac Central High School
- BLS
- CPR
- CULTURAL COMPETENCIES
- PATIENT CENTERED MEDICAL HOME
- CMA
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