Cassandra Hawks
Lansdale,PA
Summary
Office Manager and Team Leader with 8+ years of experience in operations management, staff supervision, customer relations, and scheduling. Proven ability to oversee daily operations, manage teams, improve workflows, and deliver exceptional client service. Experienced in coordinating large-scale events, budgets, and logistics while fostering positive workplace cultures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Animal Crackers Veterinary Clinic
Lansdale, PA
06.2021 - Current
- Directed clinic scheduling for 15 staff members and hundreds of monthly client appointments, improving work flow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Resolved complex client concerns to maintain high levels of client satisfaction
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Improved client retention through enhanced communication.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Professional Figure Skating Coach
Skatium
Haverford, PA
09.2019 - Current
- Developed individualized training programs for athletes, enhancing performance and skill levels.
- Increased skater motivation and dedication through goal-setting sessions and consistent progress tracking.
- Established strong relationships with skaters' families, ensuring clear communication regarding progress updates and training expectations.
Head Coach Ice Unity Synchronized Ice Skating Team
Skatium
Haverford, PA
09.2019 - Current
- Established a synchronized skating program from inception, recruiting and developing athletes while managing schedules, recruiting and develop athletes.
- Fostered a positive team culture through effective communication and conflict resolution strategies.
- Managed competition registration, travel arrangements, and logistics for multiple competitive teams
- Mentored assistant coaches, providing guidance on training techniques and team management practices.
- Managed competition registration, travel arrangements, event preparation and team logistics
- Conducted evaluations of athlete performance, setting individualized goals to drive continuous improvement.
Receptionist
Animal Crackers Veterinary Clinic
Lansdale, PA
04.2017 - 06.2021
- Coordinated appointment scheduling high volume veterinary practice
- Managed scheduling for 500+ client appointments monthly.
- Maintained accurate records of patient files and veterinary services rendered.
- Developed strong relationships with clients, fostering loyalty and trust in veterinary care.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
Education
High School Diploma -
North Penn High School
Lansdale, PASkills
- Customer service
- Organizational skills
- Customer relations
- Clear oral/written communication
- Relationship building
- Adaptability and Flexibility
- Scheduling and Calendar Management
- Event Planning and Coordination
- Team Leadership
Accomplishments
- Supervised team of 15 staff members.
- promoted from Receptionist to Office Manager
- USFSA Gold Medalist
- USFSA Synchronized skating National competitor (7 Years)
- passed USFSA Intermediate freestyle
- passed USFSA pre-silver ice dance
- Built synchronized skating team from ground up
Certification
- US Figure Skating coach
- Learn to Skate Instructor
- Safesport Certified
- Fingerprint clearance, child abuse clearance, criminal clearances
- Coach I.C.E. Certified
Timeline
Office Manager
Animal Crackers Veterinary Clinic
06.2021 - Current
Professional Figure Skating Coach
Skatium
09.2019 - Current
Head Coach Ice Unity Synchronized Ice Skating Team
Skatium
09.2019 - Current
Receptionist
Animal Crackers Veterinary Clinic
04.2017 - 06.2021
High School Diploma -
North Penn High School