Cassandra Hayes
Bettendorf,IA
Summary
Insurance specialist with over 5 years of experience delivering tailored coverage solutions. Proven ability to establish trust and transparency, resulting in strong client relationships. Expertise in navigating life, health, property, and casualty insurance to provide financial security. Recognized for effective communication and a consultative approach that enhances client retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Farm Bureau Insurance
Davenport, Iowa
04.2024 - Current
- Conducted comprehensive needs assessments to deliver personalized insurance solutions for individuals and families.
- Collaborated with office team and underwriters to produce accurate, timely policy quotes and renewals.
- Guided clients in understanding policy options, clarifying coverage, benefits, and exclusions.
- Supported clients through claims processes with empathy, enhancing satisfaction and promoting repeat business.
Office Manager
A1 General Contracting
Moline, Illinois
10.2023 - 03.2024
- Managed daily office operations and administrative tasks efficiently.
- Organized project documentation and maintained filing systems for easy access.
- Communicated with clients to address inquiries and provide support.
- Monitored invoiced payments due from clients and promptly contacted clients with past due payments.
Account Manager
Shelter Insurance
Davenport, IA
10.2022 - 09.2023
- Conducted comprehensive needs assessments to deliver personalized insurance solutions for individuals and families.
- Collaborated with office team and underwriters to produce accurate, timely policy quotes and renewals.
- Guided clients in understanding policy options, clarifying coverage, benefits, and exclusions.
- Supported clients through claims processes with empathy, enhancing satisfaction and promoting repeat business.
Account Manager
State Farm Insurance Agencies
Bettendorf, Iowa
01.2020 - 10.2022
- Conducted comprehensive needs assessments to deliver personalized insurance solutions for individuals and families.
- Collaborated with office team and underwriters to produce accurate, timely policy quotes and renewals.
- Guided clients in understanding policy options, clarifying coverage, benefits, and exclusions.
- Supported clients through claims processes with empathy, enhancing satisfaction and promoting repeat business.
Education
Bachelor of Science - Business Administration and Management
Purdue University
West Lafayette, INSkills
- Needs assessment
- Insurance solutions
- Quote generation
- Claims support
- Client onboarding
- Customer relationship management
Certification
Iowa Producer's License
- Property & Casualty
- Life & Health
References
References available upon request.
Timeline
Account Manager
Farm Bureau Insurance
04.2024 - Current
Office Manager
A1 General Contracting
10.2023 - 03.2024
Account Manager
Shelter Insurance
10.2022 - 09.2023
Account Manager
State Farm Insurance Agencies
01.2020 - 10.2022
Bachelor of Science - Business Administration and Management
Purdue University
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