Cassandra Hembree
Lakewood,WA
Summary
Reliable and professional individual with extensive experience in cash handling and customer service. Recognized for promoting positive guest experiences and implementing best practices to enhance operational efficiency and compliance.
Overview
6
6
years of professional experience
Work History
Cage Cashier
Winstar World Casino And Resort
Thackerville, OK
03.2022 - 03.2026
- Processed cash transactions efficiently, ensuring accuracy and compliance with casino regulations.
- Assisted customers with currency exchanges, enhancing overall guest experience and satisfaction.
- Maintained organized cash drawers, minimizing discrepancies through diligent tracking procedures.
- Collaborated with team members to streamline operations and improve service delivery standards.
- Implemented best practices for risk management during high-volume transaction periods, enhancing security measures.
- Resolved customer inquiries and concerns promptly, promoting positive relations within the casino environment.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
Cashier
Chickasaw Travel Stop
Ada, OK
06.2021 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts and balancing at end of day.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Implemented inventory checks to ensure product availability and minimize discrepancies.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Agent
Holiday Inn Express Hotel
Ada, OK
05.2020 - 06.2021
- Managed guest check-in and check-out processes efficiently, enhancing customer satisfaction.
- Coordinated reservations and room assignments using hotel management software to optimize occupancy.
- Addressed guest inquiries and resolved issues promptly, ensuring a welcoming atmosphere.
- Trained new front desk staff on procedures, fostering a collaborative team environment.
- Conducted routine audits of guest accounts for accuracy, maintaining financial integrity.
- Implemented process improvements in front desk operations that reduced wait times for guests.
- Developed and maintained positive relationships with guests to encourage repeat business.
- Oversaw daily front desk operations, ensuring compliance with hotel policies and standards.
- Collected room deposits, fees, and payments.
Education
English Education
East Central University
Ada, OK05-2020
Skills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling expertise
- Fraud detection
- Gaming regulation compliance
- Data entry efficiency
- Teamwork orientation
- Currency counting
- Records maintenance
- Cash counting speed
Timeline
Cage Cashier
Winstar World Casino And Resort
03.2022 - 03.2026
Cashier
Chickasaw Travel Stop
06.2021 - 09.2021
Front Desk Agent
Holiday Inn Express Hotel
05.2020 - 06.2021
English Education
East Central University