Cassandra Hernandez
El Paso
Summary
Seasoned Server Supervisor with background in managing restaurant operations and leading teams to success. Skilled in training staff, handling customer complaints, and ensuring operational efficiency. Strengths include leadership, problem-solving abilities, and strong communication skills. I am a team player and a hard worker, I always strive to be the best and keep a level head in the heat of things
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Server Supervisor
Famous Daves BBQ
El Paso
08.2023 - 08.2025
- Supervised daily operations to ensure efficient service delivery.
- Trained new staff on menu items and customer service standards.
- Assisted in managing inventory and ordering supplies as needed.
- Resolved customer complaints promptly to enhance satisfaction levels.
Store Protection Specialist
Ross Dress for Less
El Paso
10.2024 - 03.2025
- Monitored store environment for safety and theft prevention.
- Trained staff on security protocols and emergency procedures.
- Reported incidents and created detailed documentation for review.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
Education
Security Gaurd Able To Carry - Security Gaurd 2&3
El Paso Community College
El Paso, TX 01.2025 - 04.2025
Pebble Hills High School
El Paso, TXSkills
- Staff training
- Customer service
- Inventory management
- Conflict resolution
- Theft prevention
- Security protocols
- Team management
Languages
Spanish
Limited
References
References available upon request.
Timeline
Security Gaurd Able To Carry - Security Gaurd 2&3
El Paso Community College
01.2025 - 04.2025
Store Protection Specialist
Ross Dress for Less
10.2024 - 03.2025
Server Supervisor
Famous Daves BBQ
08.2023 - 08.2025
Pebble Hills High School