Cassandra Hess
Orlando
Summary
Experienced professional with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity, guest satisfaction, and guest safety. Eager to apply my interpersonal skills and attention to detail to enhance the experience of the guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walt Disney World Resort
10.2019 - Current
- Collaborates with different lines of business resulting in efficient communication and creative problem solving.
- Promotes an inclusive environment for all employees to feel welcome and encourage to perform day-to-day job functions, upholding core company values, and integrity to our guests.
- Leads a team providing support to ensure smooth operation and adherence to safety protocols.
- Effectively communicates to employees and guests in the event of high-stress situations such as attraction evacuation, security threats, medical emergencies, etc.
- Partners with other trainer-proficient teams to deliver information regarding attractions safety and efficiency.
- Plans and executes daily operations to ensure seamless guest experience and maintaining high levels of guest satisfaction.
Store Assistant
Petco
10.2020 - 11.2021
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
Education
Bachelor of Science - Health Science
Bellevue University
Bellevue, NE05-2026
Skills
- Team leadership
- Problem-solving
- Adaptability and flexibility
- Integrity
- Compassionate
- Organization
- Time Management
- Emergency Response Coordination
- Patience
Certification
CPR certified
Timeline
Store Assistant
Petco
10.2020 - 11.2021
Assistant Manager
Walt Disney World Resort
10.2019 - Current
Bachelor of Science - Health Science
Bellevue University