Cassandra Hill
Joshua Tree
Summary
Job seeking professional with long term experience in Pharmacy service and industrial settings. Looking to work hard. improve and expand upon my existing skill set
Overview
15
15
years of professional experience
Work History
Pharmacy Supervisor
New Pharmacy 2
Twentynine palms
09.2017 - 03.2024
- Managed pharmacy inventory levels and ordered necessary supplies.
- Educated new employees on company policies and procedures.
- Supervised pharmacy staff, including technicians and interns.
- Authorized special actions for returns, exchanges and refunds.
- Completed inventory cycle counts and audits to maintain accurate records.
- Delivered energetic and proactive customer service to each guest.
- Resolved medical insurance issues and prescription problems via telephone and at counter.
Gas Station Attendant
Chevron
Twentynine palms
05.2015 - 08.2017
- Upheld store standards throughout day-to-day operations and with consistent opening and closing procedures.
- Ensured all safety protocols were followed by employees and customers.
- Kept outdoor area of gas station clean and litter-free.
- Communicated effectively with coworkers to maintain positive work environment.
- Turned on fuel pumps after processing customer payments for gas.
Front Store Supervisor and Pharmacy Technician
CVS
Worcester
01.2009 - 03.2014
- Modeled exceptional customer service and engagement behaviors to team members.
- Entered orders in computer system for refills.
- Coordinated breaks and monitored customer levels to keep service consistent.
- Maintained store readiness with smooth coordination of opening and closing tasks.
- Managed cashiers, overseeing performance, and promptly handling escalated issues.
- Resolved customer complaints or issues in timely and professional manner.
- Trained new employees on proper procedures and company policies for front end and pharmacy departments.
- Updated product pricing information as needed based on current promotions or price adjustments from suppliers.
- Performed opening/closing duties as required, including counting cash drawers and preparing deposits.
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries.
- Completed necessary documentation for pharmacy operations, including logs and reports.
Education
High School Diploma -
Pembroke High School
Pembroke, MA01.2008
Skills
- Customer interactions
- Conflict resolution
- Heavy lifting
- Positive communication skills
- First aid care
- Computer skills
- Child care experience
- Behavior monitoring
- Brainstorming
- Word processing
- Insurance billing
- Planning
- Team-building
References
Available upon request.
Educational Record
Massachusetts Pharmacy Technician License, PT20442
Timeline
Pharmacy Supervisor
New Pharmacy 2
09.2017 - 03.2024
Gas Station Attendant
Chevron
05.2015 - 08.2017
Front Store Supervisor and Pharmacy Technician
CVS
01.2009 - 03.2014
High School Diploma -
Pembroke High School