Cassandra Houston
Independence,MO
Summary
Customer service agent dedicated to high levels of customer satisfaction and meeting aggressive business goals. Professional, goal-oriented and team player with specialized knowledge in tax accounts/examining and customer service.
Overview
13
13
years of professional experience
Work History
Contact Representative
Internal Revenue Service
Kansas City, MO
07.2021 - Current
- Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems
- Conduct examinations and related investigations of complex inquiries to inform and advise customers via telephone
- Daily interactions and interviews with customers to securely elicit sensitive, personal and financial information
- Resolve problems related to the unique circumstances of each individual and fulfill regulatory requirements
- Maintain records for each case, including contacts, telephone numbers, and actions taken.
Purchasing Associate II
AbbVie via Collabera Inc.
North Chicago, IL
10.2020 - 12.2020
- Planned, performed and administered purchasing activities to assure that all assigned production parts and materials were delivered within required delivery, quality, compliance, and pricing perimeters
- Entered shopping carts in SRM and verified the accuracy of data
- Reviewed monthly invoices, open a dispute, and following up with the corresponding vendor(s).
Payment Specialist
AbbVie via Collabera Inc.
North Chicago, IL
07.2016 - 08.2020
- Worked cross-functionally to maintain PO payment requests using MIDAS, Quantum, and SAP SRM/ECC
- Compiled payments and historical entries ensuring and expediting accurate reporting
- Conducted contract review for vendor payment terms and milestones
- Used Excel spreadsheets and SharePoint databases to chart daily work and provide project updates
- Worked closely with business partners across the enterprise to maintain positive relationships.
Personal Care Assistant
Department of Rehabilitation Services
Waukegan, IL
11.2010 - 10.2015
- Aided disabled clients in maintaining a better quality of life using social and community resources
- Assisted with wound care for pressure ulcers, bed sores, and surgical site wounds
- Maintained client’s overall finances including bill pay using online resources, Microsoft Excel, and Outlook email.
Education
Certificate - Medical Billing And Coding
Rasmussen University
Minneapolis, MN05-2024
Timeline
Contact Representative
Internal Revenue Service
07.2021 - Current
Purchasing Associate II
AbbVie via Collabera Inc.
10.2020 - 12.2020
Payment Specialist
AbbVie via Collabera Inc.
07.2016 - 08.2020
Personal Care Assistant
Department of Rehabilitation Services
11.2010 - 10.2015
Certificate - Medical Billing And Coding
Rasmussen University
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